Giuliano Orsini

Experience

• 

  Philips

  Feb 2002 - Sept 2002

  Internship

  Researcher at Philips LabThesis internship: Analysis and development of a new digital image enhancement using the Retinex model and non linear image filtering.

• 

  HP Scitex

  Mar 2004 - Jan 2007

  Service engineer

  Project Manager - Customer Support

• 

  Accenture

  Jan 2007 - Mar 2009

  Accenture Consultant.Test Manager - ERP Program (SAP Implementation)Project Management (PMO) - ERP Program (SAP Implementation)Quality and Process Improvement (QPI) coordinator

  • Consultant

    Feb 2007 - Mar 2009

  • Consultant

    Jan 2007 - Jan 2009
• 

  Levi Strauss & Co.

  Jul 2009 - now

  As LS&Co Customer Success, Global Program Manager I lead global initiatives, managing cross-functional teams with a focus on delivering continuous improvements projects, driving simplification and automations to further improve the LS&CO. CS processes and systems including cross departmental integration.Assisting in ERP and related legacy application changes and implementations.Leading the implementation of the first CRM in Levis history.Drive for efficiency through establishing close collaboration and good communication between the Customer Service team, sales, planning, distribution and vendor partners.I have built and maintained strong relationships with our outsourcing service partners, ensuring consistent adherence to SLA and KPI, while driving corrective actions when necessary. Show less

  • Customer Success, Global Program Manager

    Dec 2019 - now

  • Order Fulfillment Manager

    Jan 2015 - Dec 2019

  • Supply Planning Manager Levi's XX

    Oct 2012 - Dec 2014

  • Levi's XX Production Planner

    Jan 2010 - Sept 2012

  • Order Fulfillment Analyst

    Jul 2009 - Jan 2010