Agoramurthy B

Experience

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  Binny Ltd

  Apr 1992 - Apr 1995

  Production Officer

  Worked as Management trainee for the 1st year (1992-1993). It is a Big composite Mill with the employee strength of 8,000.Worked as Production officer - WEAVING.In charge for 150 Ruti shuttle looms and Northrop Shuttle looms equipped with Tappet, Dobby and Mech-Jacquards ** Working with the Card punching machines for mechanical dobbies for wooden Pegs and nylon papers, cords for mech-jacquards and lacing them as per the pick repeat of the design was the main exposure to work with sophisticated machineries in the later periods.→ Managed a workforce of 50-75 personnel independently.→ Achieving the production targets with the quality standards→ Effective and preventive maintenance helped in reducing the stores consumption and Budgetary allocations.→ Responsible for Production, quality and maintenance of the looms, preparatory machines, card punching machines for dobbies, jacquards.→ Coordinating with preparatory department → Overviewing the pirn winding, sizing ans sectional warping operations→ Responsible for planning production schedules, warping, drawing etc.,Major Product Ranges:→ Defence Uniforms with PC, PV fibers and blends, Canvas for defence, School and industrial uniforms, Satins, poplins with finer count 100% cotton yarns, Blankets. Show less

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  Lakshmi Automatic Loom Works Ltd

  May 1995 - Jan 2001

  Textile Engineer

  Worked in the Customer Training and Service Department.Worked with Ruti-C all versions Shuttle Looms till 360 CM width with Multi shuttle dropbox looms, Terry and flat fabricsWorked with Sulzer Airjet weaving Looms L 5100, M5000Worked with Sulzer Ruti Rapier weaving machines with Mechanical / Electronic Dobbies, Jacquards for flat and Terry fabricsWorked with bonas Varitex narrow width looms for labels, medical textiles, elastics.Major Responsibilities Handled:→ Handling the entire gamut of activities encompassing Customer Training for our service Engineers, Field technicians, Executives from the Mills, Machine assembling, Machinery development, conducting weaving trials, and technical analysis.→ Handling the overall Technical Coordination between-group mills. Assisting MD in raw material selection, responsible for trials with different yarn material to suit different quality requirements. → Analyzing feedbacks from the Mills and assisting R&D dept for modernization along with senior officials to design the best product. Noteworthy Milestones:  Implemented system and curriculum for mills’ technical staff, fitters & Executives, etc. Conducted Various weaving trials using Jute, Bemberg, Glass yarn, Silk, synthetics, PP, PV, PC blends, 100% cotton on Rapier, and Shuttle looms and played the major role in the new machine development.  Handled various types of customer complaints and implemented various corrective measures to avoid repeat complaints Active team member on the concept to execution, conducted exhibitions. 1996 – India ITME in Mumbai 1998 – Exhibition in Bangalore 1999 – Rapier Loom Launching in Bhilwara / Tarapur / Erode 2000 – India ITME in Mumbai Show less

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  A.T.E. Group

  Feb 2001 - May 2004

  Senior Sales and Service Engineer

  I was handling the Customer Service operations for All over India. Primarily for Panter S.r.L - Italy for their Shuttleless Rapier Looms, Karl Mayer warping machines & Sizing machines, Karl Mayer warp knitting Machines - Germany and CCI-Tech Label weaving machines from Taiwan.Handling Sales for South India for the above products.KRA's and Challenges:- Supporting the Marketing team to achieve the sales target, sales, and service planning of the product office and implement the same.- In addition to the business development, extending fullest support to the manufacturing units while setting the annual sales target- Implementing aggressive marketing strategies to maintain and increase the market share- Coordinating with the Principals for necessary follow-ups and resolving technical issues- Implementing cost-effective and innovative relationship marketing strategies to ensure a high level of customer satisfaction and retention.- Implement effective cost controls within annual budgets by monitoring and controlling departmental expenditures to maintain the product profitability- Identification of new agencies / Channel partners with good business potentials- Work on product and technology development, systems and procedural developments, etc., to maximize productivity and cost-efficiency- Train and develop the sales and service teams and customers as well. Preparation of service and sales manuals, presentations, etc.,- To receive feedback from the customers regarding competitor's activities and use the information acquired during this process to rebuild our marketing, sales, and service plans both strategic and operational. Show less

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  Panter S.r.L Italy - Presently ITEMA Tech S.r.L

  Jun 2004 - Aug 2010

  Area Manager - Customer Service, Technical & Sales

  During this period at Panter S.r.L, I lead different teams for Regional Sales and Service. My team was instrumental in achieving targets, delivering the Installations & commissioning of Shuttleless Rapier Looms with a timely schedule. Holds the distinction of traveling to Europe and Asia-Pacific countries; gained knowledge which is useful for international sales & Service.→ Work with regional Sales & Service team to recruit, train, and lead customer support engineers in the delivery of high-quality service and support to our users→ Oversee the Service team's performance and ensure quick response to customer inquiries and complaints.→ Recommend processes, Technology, templates, and standards for our customers.→ Communicate openly, thoroughly, and promptly with the customer service team as well as customers→ Conducting and demonstrating various trials offered by customers as well as challenging articles on the Looms for the development of new evolutions. Worked with fabrics in the range from 20 G.S.M to 2000 G.S.M with various yarns from 20 Den to 6000 Den→ Preparing machines for various International Exhibitions after the successful testing at our R&D→ Coordinating with Electrical, Electronics vendors, Automation team for the machinery development→ coordinating with Sub-suppliers for various value additions, Jacquards, Dobbies→ Record customer feedback appropriately and provide input to the engineering and marketing teams→ Implemented a system to track individual Sales & Service Engineers and induce business growth.Active team member on the concept to execution, conducted exhibitions. 2003 – International Exhibition in Vietnam 2004 – India ITME in Mumbai 2005 – ITMA Asia in Singapore 2005 – Open House for new Model Launching, Milan, Italy 2006 – Shanghai Tech, China 2007 – ITMA in Munich, Germany. Show less

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  Comerio Ercole S.p.A. Italy

  Oct 2010 - now

  Area Manager - Customer Service & Technical

  In my present role, I am handling the Customer Service for Installation & Commissioning, Post-sales, Technical domains in Entire India and APAC Region. Key Responsibilities Include:→ Devise metrics for the delivery of efficient Customer Service & monitor the support team's performance→ Oversee the Site's Contract team's performance and ensure timely completion of the projects.→ To drive Site force and Automation team for the timely completion of the Commissioning and signing-off→ Guide, oversee the site team for erection & installations of machines, Electrical panels, cable laying, wiring harness terminations, utilities etc., → Recommend processes, Technology, templates, SOP's, One-Point Lessons, and standards for our customers.→ Communicate openly, thoroughly, and promptly with the customer service team as well as customers→ Analyze the various touchpoints with a customer and increase interaction systems for generating additional revenue through AMC's, Remote assistance.→ Conducting Maintenance Audits to customers and recommend them for the necessary up-gradation of their machineries, promoting and implementing the Revamping of their old machineries in to efficient one by retrofitting various kits, modifications.→ Record customer feedback appropriately and provide input to the engineering and marketing teams→ Analyze the user support workflow, provide input to improve internal processes and reduce tickets overall, and work with the engineering team & Technical Office to provide new evolutions and smart tools through integrating automated help methods to our customersSpecialties:→ Experienced in Rubber Mixers, Extruders, Mixing Mills, Calendering Lines for Rubber, Synthetics, Nonwovens.→ Having vast experience in Hydraulics and Pneumatic Systems.→ Having professional experience in PLC's of AB, Siemens, SCADA → Having professional experience in various electrical and electronics components, drives, Controllers, Panels, etc., Show less