Piyush Wasan

Experience

• 

  Bike's Up

  May 2017 - May 2019

  Founder

  - Founded and operated a successful bike rental start-up, Bike's Up, during my third and fourth year of college.- Established partnerships with local residents to rent out their bikes on a monthly basis, ensuring proper legal contracts were in place.- Offered bike rental services to college students on an hourly, daily, and monthly basis, resulting in significant revenue generation.

• 

  Zomato

  Jun 2019 - Dec 2020

  Nodal Head - Operations

  - Managed operations in 14 cities across Uttar Pradesh, leading a team of 20 members. Oversaw a fleet of 2500 weekly active delivery partners processing 60k-70k weekly orders. - Led operations in East Zone Delhi NCR with a team of 30+ members and a fleet of 6,000+ active delivery partners. Processed 220k-250k weekly orders. - Successfully aligned logistics supply with meal demand, reducing peak shutdown to below 5% and increasing order volume by 10%. - Achieved Unit Economics Positive by reducing logistics CPO by 20%, maintaining rider EPH, and decreasing order rejection from 3% to 0.3%.- Started and scaled Zomato Market and Last Mile Delivery Service across the East Zone during the COVID-19 pandemic.- Led and executed the successful acquisition of Uber Eats in a highly time-constrained period of 3 days. Show less

• 

  Spinny

  Jan 2021 - Nov 2022

  - Led cross-functional roadmap planning for T2D function, developing and launching CRM system to streamline token-to-delivery process, reducing TAT by 40%. - Conducted user research for self-serve module development on customer platform, resulting in a 50% increase in tokens to executive ratio at the city level. - Led development of home test drive booking module on consumer app, internal sales CRM, and RM app, resulting in 100% increase in RM utilization. - Conducted A/B testing to optimize token assignment, resulting in a 20% increase in visit-to-token conversion rate. - Collaborated with the marketing team to implement personalized in-app and text message notifications for customers based on their historical activities, utilizing CleverTap platform. Show less - Developed and executed product strategies for hub operations, leading to the development and launch of the RM app. Resulted in 33% higher lead-to-visit conversionand 25% higher visit-to-delivery conversion.- Implemented real-time visit assignment for RMs, resulting in a 10% increase in visits.- Integrated Paytm and Razorpay payment gateways into Relationship Manager app, enabling seamless online payments for tokens and deliveries. - Empowered Relationship Managers with app access to live and upcoming inventory,resulting in a 15% increase in conversion rates. Show less

  • Product Manager

    Jan 2022 - Nov 2022

  • Associate Product Manager

    Jan 2021 - Dec 2021
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  Zepto

  Dec 2022 - Oct 2023

  Product Manager

  - Collaborated with two other product managers in roadmap planning and development of an in-house last mile app, resulting in monthly cost savings of 60 lacs. - Spearheaded the development and implementation of a reusable bag product acrossinternal packer app, customer app, and admin panel, resulting in a cost reduction of INR 2 per order. - Led integration of third-party lead management system, gathering requirements and implementing improvements, resulting in a 20% increase in onboarding conversion.- Implemented an enhanced batch picking module in Mother hubs, scaling it to handle 40% of the volume, resulting in a significant 50% increase in picking productivity. Show less

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  Victoria’s Secret & Co.

  Oct 2023 - now

  Product Manager

  Driving Digital Transformation for International Business Growth in Omni-Channel Setup at Victoria's Secret, enhancing the customer journey for global audiences.