Jack Currence

Experience

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  Citadel Security Software

  Mar 2006 - Sept 2006

  Deployment Engineer/Professional Services

  Citadel Security Software, acquired by McAfee in 2007, was a leader in enterprise vulnerability management and policy enforcement solutions and delivers security solutions that enable organizations to manage risk, reduce threats, and enforce compliance with security policies and regulations.As a Deployment Engineer for the Professional Services of Citadel Security Software, Jack Currence supported in a post-sales role, assisting customers with configuration and implementation of Windows-security oriented software product. Customers spanned the financial industry (State Street, Fifth Third Bank) and US Federal government (Department of the Treasury). ◉ Assisted customers in the creation of automated tasks to verify and enforce compliance with organizational security policies on Windows desktops and servers◉ Evaluated customer deployment of company product to ensure security requirement compliance and best practices◉ Tested automated tasks for functionality against customer-specific workstation/server images to introduce risk management at deployment time Show less

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  Nakina Systems

  Nov 2006 - Jun 2009

  Support Engineer

  Nakina Systems, aquired by Nokia in 2016, provided Network Integrity Management solutions to the telecommunications industry worldwide. Mary O’Neill, CEO, Nakina Systems positioned their solutions to enable service providers to introduce new services and grow networks more rapidly and with fewer outages by automating the discovery of network equipment, reconciling with inventory systems, auditing software in the network, configuration of network devices and centralizing management of network security. Nakina’s solutions work in next-generation networks—SDN, LTE, Ethernet, IMS, or optica. As a Support Engineer for Nakina Systems, Jack Currence advised as product support engineer delivering customer-facing solutions, during startup, pre-IPO phase for this global telecommunications software company. Deployed testing and production of a Unix/Oracle-based multi-vendor telecommunications network management system with 7500+ managed devices in inventory. ◉ Primary liaison between internal developers, product testers, and equipment owners to facilitate hardware and software configuration changes◉ Presented weekly project status update meetings with customers and vendors to ensure milestone delivery◉ Analyzed customer-identified issues to determine, isolate, and resolve root cause of problems; whether internal or external to company product Show less

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  Fujitsu Network Communications

  Sept 2010 - Jun 2018

  Fujitsu is the third oldest IT company after IBM and before Hewlett Packard, established on June 20, 1935,[7] under the name Fuji Telecommunications Equipment Manufacturing (富士電気通信機器製造 Fuji Denki Tsūshin Kiki Seizō). Fujitsu Network Communications is a wholey owned subsidiary of Fujitsu and was incorporated in the US. January 2016, Fujitsu Network Communications Inc. announced a new suite of layered products to advance software-defined networking (SDN) for carriers, service providers and cloud builders. 155K+ employees under the key leadership of Jim Debets (Chairman) and Tatsuya Tanaka (President), Fujitsu reported it's 2017 Revenues at ¥4.509T (Est US $40T)As the Training Program Manager, internally known as the Internal Training Organization (ITO) Coordinator for Fujitsu Network Communications, Jack Currence transformed the communications division of this global telecom manufacturing company by recognizing a deficiency in the methods used for training the customer-facing support personnel, designed solutions, and presented to senior leadership the concept of a group dedicated to providing technical and soft-skill training to two 24/7/365 customer support teams of 50. ◉ Earned Customer Satisfaction Index score of 97% against an industry average of 85%◉ Orchestrated as training manager the development and execution of training plans for Technical Assistance Center (TAC) and Managed Network Services (MNS) ◉ Planned and coordinated delivery of 15 organization-wide training classes, FY 2017◉ Coordinated, tracked, and reported upon 4000+ person-hours of training FY 2017◉ Drove compliance with departmental policies through creating and assigning role-specific eLearning tasks targeted to 60+ personnel spread across seven functional teams◉ Designed and implemented online training request and training hour submission forms through Intranet based social media (SharePoint) Show less As the Systems Administrator of the Network Operations Center for Fujitsu Network Communications, Jack Currence lead a team of six on MNS team to advise on priorities and guide on the importance of goal setting. Provided weekly status updates to leadership on projects, initiatives, or tasks assigned to the team. Known technical point of contact for customer service support and served on-call rotation, providing support outside of regular business hours on weekends and holidays.◉ Cultivated a team of three to architect, implement, and maintain a highly available (99%+ uptime) logical environment to onboard a $20M customer with 24/7/365 line of business.◉ Identified, planned, and executed areas for improvement across technical, financial, procedural, and process-related sectors through internal communications◉ Provided technical review and response to RFx documents for new customers and projects◉ Liaised between NOC Administrative team and other functional organizations both inside and outside the department; interactions may be technical or business-related Show less

  • Training Program Manager

    Dec 2015 - Jun 2018

  • Systems Administrator

    Sept 2010 - Dec 2015
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  AmerisourceBergen

  Nov 2020 - now

  Computer Operations Manager