Noah Swabe

Experience

• 

  Monarch

  Nov 2014 - Mar 2017

  Employment Peer Mentor

  The Employment Peer Mentor is primarily responsible for supporting people to achieve their personal goals of employment while enhancing the development of their natural supports, as well as coping and self-management skills. This position utilizes personal experience with mental health or substance abuse issues to assist others in achieving desired outcomes.

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  SouthLight Healthcare

  Apr 2017 - Jul 2018

  Durham County Peer Support Team Lead

  Provided leadership for the development of a new team: develop new referral sources, built relationships with community partners, identified specific needs and gaps of individuals served in the community.• Responsible for ensuring day to day operations of program (manage/match referrals, utilization management, quality of services, etc.)• Participated in hiring processes, onboarding, development and retention of workforce in new service delivery area• Supervised and evaluated staff performance: measured through monthly supervision and yearly staff evaluations• Efficiently and effectively delivered quality services and ensured continuity of care for members• Promptly and appropriately addressed complaints or concerns• Developed and fostered relationships with providers and referral sources• Managed caseload and the oversight of caseload of team members Show less

• 

  Promise Resource Network Inc.

  Nov 2020 - now

  • Provide intentional and trauma informed peer support to all callers throughout North Carolina• Utilize lived experience to connect with callers and staff• Aided in program growth of more than 500% in first year• Facilitate staff meetings, communicating administrative needs as well and providing in-service trainings around Intentional Peer Support, skill building with complex calls and group processing• Provide feedback and reports to Executive Leadership team around all processes and needs related to WarmLine• Work in collaboration with the Director of WarmLine in providing leadership, coordination of programmatic tasks and overseeing daily operational duties• Foster culture of collaboration among team members, guiding and directing design and implementation of process work flows to increase efficiency• Utilize coaching to support, mentor and lead team to increase problem solving, teamwork, and expansion of communication skills to support program mission and values• Rotate on call duties and providing crisis management support to team under supervision Show less

  • Chief Operating Officer

    Oct 2023 - now

  • Chief Program Officer

    Jul 2023 - Oct 2023

  • WarmLine Team Lead

    Nov 2020 - Jul 2023
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  Alliance Health

  Jun 2022 - Oct 2023

  • Support members to overcome barriers and address social determinants of health (SDOH)• Develop and support relationships with community partners• Utilize lived experience to build a rapport with members and families, meet members and families where they are• Assist in development and implementation of Community Inclusion Planning Meetings (CIPM): Support development of a new “care review” model with a focus on Community Inclusion, support development of outcome measurements, support implementation• Assist in service redesign to develop a recovery-based model in place of group living: provide feedback on program development, support implementation and referrals, collaborate interdepartmentally to streamline referrals, provide on-site training and support for staff surrounding Community Inclusion and local resources• Liaison to Consumer and Family Advisory Committee (CFAC): provide staff support in the form of timely filing of paperwork, completing and tracking minutes, support the planning and organization of events and community projects• Educate the community on health literacy and Medicaid Transformation: support community forms, support members and providers in locating resources and information surrounding Medicaid Transformation, connect members and provider agency with resources (enrollment broker, Ombudsman, NC DHHS, etc.)• Work with quality management with various quality improvement projects: timely completion of projects• Support members and families in reporting and resolving grievances with providers and/or internal grievances• Serve as Community Inclusion Subject Matter Expert: develop and provide trainings on best and most recent practices surrounding Community Inclusion, support members, staff, and providers in identifying community inclusion opportunities, challenge growth within policy and procedure to align itself with true Community Inclusion. Show less

  • Member Inclusion and Outreach Specialist

    Jul 2018 - Oct 2023

  • Regional Community Inclusion Coordinator

    Jun 2022 - Jul 2023