Ananthan Naidoo

Experience

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  Protea Coin Security

  Jan 2003 - Jan 2008

  Team Leader

  Client Inductions (Nedbank P&D clients).Management of client expectations.Resolution of client problems.Updating of customer data and providing billing data for Nedbank.Manage staff complement of 30.Provide input in meeting between Nedbank, SBV & Coin regarding clients requirements and expected service levels.Assist with investigation of clients’ shortages and losses due to robberies/theft.Plan, produce and implement daily distribution schedules. Exploit all potential cost reduction opportunities.Optimise the network and distribution of vehicles to minimise costs.Operate as part of a working team of planners providing an interface between the cash centre and client sites.Assess and analyse feedback received from drivers regarding route planning and take actions as appropriate. Show less

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  FNB South Africa

  Jun 2008 - May 2010

  Client Management Consultant - FNB Corporate

  Work Description and Key Responsibilities - Analyse clients’ business, needs, problems, processes. Identify and address customer needs.- Participation (where required) in tender documents and presentations [Public Sector, Corporate & Commercial]. Responsible for the client relationship at a cash specialist level.- Service Management of a Client Portfolio – to work hand in hand with the Relationship Managers.- Responsible to manage the customer services function according to agreed standards and ensures that high service levels are maintained. Proactively identifying enhanced ways for the client to function.- Resolve customer problems either through direct personal action or referral to alternative resources.- Facilitate the client take-on process including all relevant documentation and co-ordination.- Proactively identifying enhanced ways for the client to function. Liaising with key stakeholders. - Conducting client service reviews to ensure excellent service. Strong track record of deal closures. - Strong sales experience. Strong negotiating skills on all levels. - Team player that can both lead and follow when required.- Strong Interaction Skills (Relationship-building, Networking, Persuading, Influencing, Negotiating)- Ability to speak with skill and confidence, respond quickly to needs of the audience. Show less

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  Nedbank

  Jun 2010 - Jun 2023

  Work Description and Key Responsibilities - Consistently exceeding sales and revenue targets. Assist in the acquisition of new clients. Client Retention. - Provide internal stakeholders with a deep understanding of client and industry requirements that enables improved decision making on product development. Mentoring. - Strong interaction skills (Relationship-building, Networking, Persuading, Influencing, Negotiating)- Provide value adding business solutions based on an understanding of the client’s business including process, operations, finance, and IT systems. - Activities include the documentation of client’s requirements, process analysis, solution development, writing of business proposals and client presentations.- Support and assist Business Managers and Transactional Bankers in understanding and documenting client transactional banking requirements and developing appropriate solutions, including pricing. - Team player that can both lead and follow when required. Show less Work Description and Key Responsibilities - Led and trained Specialists (Transactional and Investments) to assist the Business to grow the revenue. - Achieve revenue targets by acquiring new clients or by growing a portfolio of existing clients by cross selling. - Track, control and influence sales and service activities with the specific aim to achieve previously determined sales and service regional team targets. Ensuring NIR/GOI targets are achieved / exceeded. - Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions. Ensuring management of monthly reporting was done accurately and timeously. Show less Work Description and Key Responsibilities - Sales – Achieve revenue targets by acquiring new clients or by either growing a portfolio of existing clients by cross selling. Ensuring management of monthly reporting was done accurately and timeously. - Track, control and influence sales and service activities with the specific aim to achieve previously determined sales and service regional team targets. Networking and Relationship Building. - Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions. Led and trained a team of Specialist (Transactional, Global and Investments). Show less Work Description and Key Responsibilities - Grow Nedbank’s overall market share and NIR by targeting key strategic clients. Strong sales experience. - Sales. The Acquisition of new clients. Client Retention. Strong Negotiating Skills on all Levels.- Provide value adding business solutions based on an understanding of the client’s business including process, operations, finance, and IT systems. Ability to efficiently operate in a highly pressurised environment.- Activities include the documentation of client’s requirements, process analysis, solution development, writing of business proposals and client presentations. Strong track record of deal closures. - Provide internal stakeholders with a deep understanding of client and industry requirements that enables improved decision making on product development. Transactional banking experience.- Support and assist Business Managers and Transactional Bankers in understanding and documenting client transactional banking requirements and developing appropriate solutions, including pricing. - Team player that can both lead and follow when required. Drive and passion for results. - Strong interaction skills (Relationship-building, Networking, Persuading, Influencing, Negotiating)- Ability to speak with skill and confidence, respond quickly to needs of the audience. Show less Work Description and Key Responsibilities - Grow Nedbank’s overall market share and NIR by developing and ensuring that Nedbank has a product that is above market requirement. Managing the entire product line life cycle. Product Knowledge.- Provide value added solutions based on an understanding of the client’s business. - Activities include the documentation of the business requirements, solution development. - Provide internal stakeholders with a deep understanding of client and industry requirements that enables improved decision making on product development. Engaging with internal and external stakeholders. - Developing appropriate solutions for current and future products by conducting market research. - Monitoring (MIS) and reporting of the product performance by pulling out relevant reports monthly. Show less

  • Business Manager - Nedbank Business Banking

    Dec 2020 - Jun 2023

  • Senior Business Development Manager (SBDM) - Nedbank Business Banking

    Nov 2018 - Dec 2020

  • Provincial Manager Transactional and Liquidity - Nedbank Business Banking

    Dec 2017 - Oct 2018

  • Regional Manager Transactional Banking, Global Trade and Investments - Nedbank Business Banking

    Jul 2016 - Dec 2017

  • Business Solutions Manager: Nedbank Corporate and Investment Banking (CIB)

    Jul 2011 - Jun 2016

  • Product Manager: Nedbank Corporate and Investment Banking (CIB)

    Jun 2010 - Jun 2011
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  Standard Bank Group

  Aug 2023 - now

  Business Acquisition Manager