Vishnu Mohan

Experience

• 

  Clear Experts

  Jan 2000 - Jan 2002

  Consultant

  Developed customizations in Clarify CRM for ADP and NMS - US based Fortune 500 companies.

• 

  Hewlett Packard Enterprise

  Jan 2002 - Jun 2005

  Implemented the GSEM platform for Global services teams enabling customer establishment, warranty entitlement and ticket creation via a web gateway

  • Clarify Consultant

    Nov 2002 - Jun 2005

  • Consultant

    Jan 2002 - Jan 2005
• 

  GE HealthCare

  Jul 2005 - Jul 2014

  Instance manager for Siebel Led the successful rollout of the customer master data platform - Siebel UCM and the implementation of Siebel for Sales process optimization in international markets covering EMEA and APAC regions

  • Technical Leader - Siebel Support

    May 2010 - Jul 2014

  • Sr.Project Manager

    Jul 2005 - May 2010
• 

  Philips

  Jul 2014 - Mar 2017

  IT Manager

  • Responsible for service transition and service operation• Actively engage through the deployment cycle to ensure smooth transition into operations• Deliver the Application support at service levels agreed in the OLA: Operational continuity: ensuring performance, availability and capacity stability• Take the lead in resolving Critical Situations, Eliminate root causes of service disruptions through effective Problem Management.• Support the intake of Application deltas through Transition Management Track and understand the financial and operational elements contributing to the overall OLA cost(s) - provide quantitative underpinning for charging• .Ensure overall Application capacity planning. Manage demand with CGs, external partners and Incident Manager.• Manage the Lifecycle of the Application, ensuring timely implementation of available fixes• Drive continuous improvement of the delivery of the Application• Ensure support is delivered according to Philips defined Risk and control framework • Support Audit preparation, interview and remediation processes and activities• Manage underpinning contracts (external)Deliver Application Reporting, input to IT Service Reporting• Maintain Service Descriptions• IT Finance management for the services owned Show less

• 

  T-Systems International

  Mar 2017 - Nov 2017

  Solution Architect

  Led pre sales activities and creation of an architectural center of excellence in the Digital & Public Cloud management space. Bagged a multi year contract for the maintenance and support of customers web portal built on Adobe Experience manager

• 

  Philips

  Nov 2017 - now

  Lead Cloud and Data Center Operations

  Responsible for Infrastructure service delivery (service creation & service operations) on both public cloud and on premise leveraging hyper converged infrastructure like CISCO Hyperflex and NutanixManaged large scale rapid migrations to modern infrastructure reducing overall total cost of ownership.SPOC in the APAC region for all supplier related escalations and service improvement initiatives