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Jack Tchen

Jack Tchen

English tourguide

Followers of Jack Tchen816 followers
location of Jack TchenHanoi, Hanoi, Vietnam

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  • Timeline

  • About me

    Director Of Sales - Pu Luong Retreat

  • Education

    • Hanoi University

      -
      Bachelor's Degree Faculty of Management & Tourism

      Activities and Societies: Major: Tourism management

    • Hanoi University

      -
      Bachelor's degree Tourism and Travel Services Management

  • Experience

    • Saigon Tourist

      Jan 2008 - Jan 2009
      English tourguide

      ACHIEVEMENT- Giving a knowledgeable, deep understanding presentation, & highly appreciated for good working attitude.- Good public speaking, MC, Group guide leader for big group of Vietnamese tourists (200 – 400 people).- Strong and broad relation with many travel agents, sales persons, Vietnamese corporations.

    • Asiana Travel Mate

      Jan 2009 - Jan 2011
      Hanoi Sales Executive

      ACHIEVEMENT- Good sale person in term of professional working, high profit, “No Fault”, accuracy & efficiency.- Having many recommended and returning customers.- Good marketer for company (For. Eg: Able to persuade many hotels, suppliers to barter to join AsianaTravelMate promotion booklet. (Advertising for them and gain their vouchers for their products).- Good overview understanding of TR industry, hospitality, sales and MKT

    • Oriental Sails

      Jan 2011 - Jan 2011
      Sales Marketing Executive

      SALES TASKS* Sales for TOs, TAs, tour desks & hotels+ Going out for sales, scheduling formal or informal meetings with partners.+ Making presentation & giving brochures, leaflets of products to the selected partners, on purpose of raising awareness of customers about company’s brand name.+ Email exchanging to indifferent or potential customers.+ Extend contracts with existing clients, expand market share and renew contract with potential customers.* Sales online & live support.+ Receiving online requests from IT, key account email and reply the emails soonest.+ Catching viewers to the official website by inviting them to Live-chat support and answering the enquiries.* Direct sales for walk-in guests at the office. Show less

    • Asia Travel and Leisure

      Jan 2012 - Jan 2014
      Head of Asia Adventures project

      + Making quotation & itinerary, dealing with clients with speedy, accuracy and professionalism.+ Calculating tour price for websites of Myanmar Travel project, + Create new travel itineraries, products for Myanmar Travel & Asia Adventures project.+ Careful inspections for main destinations and more than 200 hotels in Vietnam – Laos – Cambodia – Myanmar – Thailand.+ A professional and knowledgeable travel consultant about Vietnam – Laos – Cambodia – Myanmar.

    • Hanoi University

      Jan 2014 - Jan 2018
      Visiting Lecturer

      Teaching 3 subjects in English- Travel Manegement- Marketing for Tourism & Hospitality- Tourguiding Skills

    • Paradise Vietnam

      Jan 2014 - Jan 2014
      Sales Marketing Manager

      + Build sales target & budget, sales action plan and resolve special cases. + Schedule sales call daily/ weekly & monthly, KPI about 3-5 sales visit/ working day.+ Report daily sales calls to BOD; escalate the concerning of agents to BOD to satisfy agents.+ Maintain productive partnership with travel agents; differentiate company products to others (USPs) + Maximize revenue by driving up-selling opportunities through tactical selling.+ Handle pricing issues with agents.+ Issue contracts & Early bird program, send out promotional campaigns, hot deals calendar,.+ Schedule & escort FAM trip, attend tourism fairs. Show less

    • Myanmar Tours Expert

      Apr 2014 - Jan 2018
      Business Development

      + Managing sales & operation of inbound tourism to Indochina (Vietnam, Laos, Cambodia & Myanmar).+ Entrepreneurship skills & operate all of job description of the former positions.

    • TMG - Thien Minh Group

      Jan 2015 - Jan 2016
      Senior Sales Manager

    • GuideReviewAsia

      Jan 2018 - now
      Founder & Owner

      GUIDE REVIEW ASIA Co., Ltd (Công ty Đào tạo, Tuyển Dụng & Cung Ứng Nhân Sự Guide Review Asia)

    • La Regina Cruise - Halong Bay Cruise

      Apr 2018 - Oct 2018
      Director of Sales

    • O'Gallery Cruises

      Jan 2019 - Feb 2020
      Managing Director

      *I> Pre-opening: + Create product & strategy for marketing: (branding identity/ corporate identity design: logo; name card, presentation, website & booking engine, oversee copywriting/ editing website content & brand story.+ POSM (point of sales material): Photo shooting & video making; brochure & factsheet.+ Establish Trip Advisor account & proceed listing OTAs (website booking online) & other social media (Facebook fanpage/ linkedin/ instagram/ twitter/ google map)+ Determine pricing strategy for all channels & segments & income statement *II>. Operation:+ Set up all SOPs (standard operating procedure)+ Recruit Hanoi office team & develop Haiphong operation team & ensure effective internal marketing & communication in organization.+ Train Sales & resa dept about operation & communication / implement VTOS for training Front Office dept/ Housekeeping dept/ F&B dept+ Supervise purchasing for inventory & cost of operating (tickets/ foods/ laundry/ petroleum…)+ Control quality & customer experience (actively resolve and investigate customers feedback, issues and queries); assign customer service agent to work closely with passengers to improve positive customer experience.+ Monitor P&L (profit & loss) report/ revenue & occupancy report and adjust sales action plan accordingly Show less

    • Lavender Dalat Hotel & Resort

      Mar 2023 - Mar 2024
      Director of Sales Marketing & Operation

    • Pu Luong Retreat

      Mar 2024 - now
      Director Of Sales

  • Licenses & Certifications

    • Train the trainer

      Sept 2015

    • Sales skill training

      Aug 2015