Iesha Smith

Experience

• 

  HMSHost

  Aug 2014 - Jul 2018

  Asst Food and Beverage Operations Manager

  Ensures on a daily basis that he store is open and staffed properlySupervises day to day activities of associates and assigns responsibilities for specified workMonitors and maintained schedules for the employeesEnsures how to do inventory on stores from shelf to sheetMonitors and maintained quality control records, to include ensuring quality assurance and loss prevention policies and proceduresDemonstrates knowledge of product, customer service, services and quality standardsEnsures team management, issue resolution, coaching skills, and motivate othersEnsures proper training of all staff and supports associates to ensure customer satisfaction and product quality Show less

• 

  Treasure Island Hotel & Casino

  Nov 2018 - Apr 2019

  Assistant Restaurant Manager

  Complete paperwork, daily reports and all other necessary financial analysis for the restaurant• Ensure guest satisfaction by approaching every table and making sure the guest dining expectations have been achieved• Ensure Starbucks quality standards and the Hotel's Core Service Standards are being met.• Provide ideas and suggestions for new products, services, technology and processes to ensure the hotel's competitive position and in anticipation of changing guest's needs within the dynamic hospitality and gaming environment.• Order products and supplies for the restaurant• Manage and lead staff including hiring, scheduling, employee counseling and commendations• Train all employees on steps of service, sequence of service and hold them accountable to the standards• Practice all necessary sanitation methods to ensure all food safety standards are followed• Ensure adequate staffing levels are maintained and control budgeted labor costs• Ensure all departmental & company policies are followed Show less

• 

  Station Casinos

  Apr 2019 - Oct 2020

  General Manager

  Responsible for daily operations of the concession outletsHire and train concessions employees in their assigned job responsibilities.Comprehensive knowledge of food and beverage with culinary background and experience in a busy quick serve establishment(s)Assist in inventory management and control activities.Oversee cash management tasks and prepare cash and sales reports as needed.Leading outlets in all forecasting and cost controls to meet financial goalsConduct performance evaluation and provide feedbacks for improvementsFollow and enforce federal, state and local regulationsmanaging annual budgets as well as P&L responsibilityDemonstrated sound judgment in decision making and effective communication Show less