Martin Motovsky

Experience

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  Palace Cinemas

  Jan 2003 - Jan 2005

  Supervisor

  - Supervision of a work group of 10+ people- Contact with customers- Responsibilities for the stock- Contact with contractors

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  Dell

  Feb 2005 - Apr 2008

  - Planning of strategic approach of development of individuals / teams- Cooperation and responsibilities for a team (8 – 10 people)- Continuing improvement of individuals based on their strong sides and areas of improvement.- Continuing valuation of the results and approaches and amending as needed.- Active cooperation with other support functions to achieve an improvement for the assigned teammember.- Active cooperation with management by presenting the results of the coached team members andidentifying the next steps.- Periodical monitoring and reporting of coached team members either side by side or throughrecorded phone calls and providing results of the quality evaluation to the individual. Show less - Taking care of customer portfolio with an annual income of 3,0 mils. Euro- Delivering IT solutions for the customers based in their business needs.- Identifying large opportunity deals and making sure to provide the best possible offer for the clientbased on the needs.- Working closely together with our Enterprise solution specialist when needed.- Achievement of monthly/quarterly revenue and margin targets.- Active profiling of the customer to be able to provide them the best possible solutions for theupcoming period of the year.- Starting up the cooperation with resellers in Germany. Show less

  • Sales Coach for small and medium business

    Apr 2007 - Apr 2008

  • Account Manager for medium businesses and resellers

    Feb 2006 - Mar 2007

  • Project manager for small and medium businesses

    Nov 2005 - Jan 2006

  • Sales representative for small businesses

    Aug 2005 - Oct 2005

  • Sales representative for private customers

    Feb 2005 - Jul 2005
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  Monster Worldwide CZ

  Jul 2008 - May 2010

  Team Manager for Germany, Austria and Switzerland

  - Business transition and integration of current processes from Germany, Austria and Switzerland to Brno.- Close cooperation with the individual company sites during the transition and ensuring the agreed time lines are followed.- Close cooperation with other departments in mapping the processes, implementing the documentation into an internal database and make them available for the agents.- Responsible for testing of new processes and implementing them to daily use.- Responsible for the team quarterly team budget.- Responsible for following the service level agreements for the support of internal and external customers.- Close cooperation with the training team in identifying the priorities for the new hire training.- Annual evaluation of the agents according to their Y-O-Y performance.- Evaluation of customer satisfaction results and implementing action plans for its increase.- Training and development of team leads and agents (motivation of a team, cooperation with supporting roles, effective communication during one on one session with the agents).- Correct communication of positive skills and areas of improvement to the team leaders and agents during one on one session.- Motivation of the team members, support in searching for creative ways how to complete the set goals- Identification of strong skills of the team members and their further development with additional responsibilities.- Part of the escalation process during complaints from the internal or external customers. Show less

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  Dell

  Jun 2010 - Feb 2014

  Customer Services Team Manager for Retail Partners in DACH region and Emerging Countries

  - Leading a multicultural team of 19 team members in Bratislava, Slovakia and Glasgow, Scotland.- Providing support in 10 different languages for retail partners in more than 45 countries in EMEA.- Identification of strong skills of the team members and their further development with additional responsibilities.- Annual evaluation of the agents according to their Y-O-Y performance.- Making sure the quality of the work is in adherence with the internal audit and ISO standards.- Responsible for following the service level agreements for the support of internal and external customers.- Setting up processes for newly transferred business to Bratislava from all over the world.- Close cooperation with L&D team in mapping the processes, implementing the documentation into an internal database and make them available for the agents.- Reducing customer effort by identifying process improvements and implementing them.- Make complex things simple.- Being the Brand ambassador when in internal and external communication.- Maintaining the relationship with our retail partners in Germany and Austria.- Close cooperation with our internal Quality team to find suitable solution for our Partners on quality issues.- Building up and maintaining work relationships with internal customers and stakeholders from all over the world.- Close cooperation with peers from other departments on common goals, finding solutions for our customers or highlighting concerns impacting both teams.- Participating on volunteering activities for the community and being involved in internal employees resource groups. Show less

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  ADP

  Mar 2014 - Jul 2019

  - Planning and executing SAP HR/PY training for international clients during and after large scale project implementations. Audience is comprised of both SAP end- and super users responsible for HR and Payroll master data/processes.- Training delivery in both English and German language, either on site with the client or virtually through conference call and screen sharing.- Delivering client training on different products and solutions based on SAP or ADP related solutions.- In scope are mainly clients in Germany, UK, BENE or Nordics region. - Close collaboration with the internal project team during the training preparation, highlighting identified gaps to the team, collecting information about the client set up to prepare a client fit solution.- Planning and executing SAP HR/PY & CRM training for new hires within our company during their on-boarding time.- Analyze business blueprints and prepare training documentation for client training.- Assist in refinement of SAP training material and methodology to professional standards.- Working closely together with business to identify training needs, set correct expectations and cascade the information to the instructional designers. - Leading the local CSR & Engagement Committee in Prague, agreeing on activities plan for the whole FY, presenting the plan to the sponsor, working together with the committee on organizing the events.- Succesfull rollout of in-house blood donation with the colaboration of a local hospital, and identifying a vendor to provide volunteering activities for the associates in alignment with the social responsibility. Show less - Leading a team of 18 team members in Prague and Stockholm. - Identification of strong skills of the team members and their further development.- Annual evaluation of the team members according to their Y-O-Y performance.- Making sure the quality of the work is in adherence with the audit standards.- Responsible for following the service level agreements for the support of internal and externalcustomers.- Close cooperation with the Process owners and the OPS team in identifying process gaps,consulting open points, proposing improvements and participating / leading workshop onimplementing the changes as needed.- Responsible to highlight any issues and challenges during the hand over of a newly implementedclient, making sure, that these points are logged properly before taking over the client and will besolved eventually.- Organizing of team resources based on the current projects and ad hoc queries the team membersare working on.- Maintaining the relationship with our clients by leading regular (monthly or ad-ho) conversations,identifying gaps and working together on improvements.- Participating on on-site meetings with clients, either in the Prague office or on client’s premises, onthe need basis or regularly, based on agreement.- Reviewing the results and feedback of customer satisfaction surveys, providing feedbackidentifying areas of improvement and implement them as needed.- Analyzing the KPI’s and SLA’s to work together with the team members on improving theperformance where needed.- Building up and maintaining work relationships with internal customers and stakeholders.- Close cooperation with peers from other departments on common goals, finding solutions for ourcustomers or highlighting concerns impacting both teams.- Leading the local CSR & Engagement Committee in Prague, agreeing on activities plan for thewhole FY, presenting the plan to the sponsor, working together with the committee on organizing the events. Show less

  • Senior Training Consultant

    Jul 2017 - Jul 2019

  • GlobalView Team Manager for Application Support Specialist for Nordic region

    Mar 2014 - Jun 2017
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  Novartis

  Aug 2019 - Jun 2021

  Global Service Adoption Manager

  - Contribute to the development of a country/regional P&O Services strategy.- Implement and adapt regional P&O Services agenda, aligned with the global P&O strategy incountry organization.- Provide counsel and strategic recommendations on the design and implementation of P&OServices.- Manage the efficient implementation of processes and standards for all P&O Servicesaspects (e.g. services, processes, continuous improvement) in close cooperation with therespective Practice Networks and IT, as required- Manage the provision of P&O Services to the organization, based on expectations set withUnit P&O / others as relevant and ensure that roles and responsibilities for processesend-to-end are clearly defined and understood.- Build, set up and bring to life the framework of the team's activity, the governance and operating model- Analyze and identify potential design improvements (in cooperation with P&O), providingchange management support and appropriate communications for the implementation of newservices and processes.- Manage the performance and talent development of direct reports and contribute to talent development of indirect reports- Explore the options in implementing new ways of learning, adapt the traditional forms of training delivery to the client's needs- Utilizing the continuous learning approach and bite sized learning with the right format to the targeted audience. - Use of all available learning formats based on the needs, and desired impact: self-learning formats (i.e. manuals, guided tours), interactive eLearning's (made by Articulate and / or EasyGenerator tool), blended approach (combination of self study approach and ILT/vILT) - Utilize Early Adopter's program in working together with the internal clients to build the best learning experience for their teams.- Lead the endeavors to build a unified Global Onboarding Program, Capabilities Building initiative and hard skill adoption strategy for all P&O Service Delivery units. Show less

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  D-ploy GmbH

  Aug 2021 - Dec 2021

  Design & Development Manager

  Partnered with senior leadership and cross-functional teams at Novartis to design and implement global learning strategies. Developed tailored learning interventions that bridged skill gaps across hybrid teams, ensuring alignment with business transformation goals.

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  CEVA Logistics

  Jan 2022 - now

  Global Learning & Compliance Innovation Lead

  Creating engaging Ethics & Compliance interventions for CEVA employees focusing on communication and learning, by utilizing available internal solutions. Conducted market research and collaborated with external thought leaders to identify emerging trends in AI and learning technologies. Spearheaded pilot programs integrating AI-driven learning analytics, improving knowledge retention and compliance training effectiveness. Led the integration of AI-driven solutions to the workflows to keep pace with the increasing demand for our regional teams. Show less