Owen Vass

Experience

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  Costa Coffee

  Nov 2017 - Nov 2020

  Barista

  • Encouraged team-based customer service and compliance with food and hygiene standards.• Oversaw and was accountable for up to 4 staff members at one time.• Dealt with complaints quickly and effectively to make sure that they were handled in the appropriate manner.• Assisted customer queries regarding dietary requirements or product questions based on my up-to-date knowledge of sales and store promotions.• Encouraged the upselling of products to meet sales targets and generate profits, as well as communicating with vendors to order products depending on stock takes and demand.I continually exceeded monthly personal sales targets, helping the team to perform over set targets and on upselling requirements for new products. This led to me quickly earning management trust and subsequently, I served as a key holder for the majority of my career. I was promoted to Barista Maestro and was also a qualified team trainer. I trained several new hires successfully, following procedures and standards. I formed meaningful relationships with customers, which led to an elevated customer experience which generated customer loyalty. Show less

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  Slaughter and May

  Jul 2019 - Aug 2019

  Slaughter and May Work Experience

  • Completed a set task and brief given to me by the Head of the legal team at ITV. I worked effectively both in a team and independently to create a concept for a brand-new game show.• Created a presentation, press release and memo that answered several challenging legal questions written by seniors in ITV’s legal department.• Attended several workshops, including CV writing, how to use LinkedIn successfully and improvement of presentation skills. I scheduled the main task around these workshops to guarantee that I was fully prepared for the meeting with ITV and that I met all of the deadlines set.Successfully delivered the material in a meeting with the head of Law at ITV’s head office confidently, which was very well-received. Provided a meaningful contribution to team tasks and fostered a positive working environment with other students and produced high-quality work that mirrored the firm’s reputation. I acted on any improvements without delay in order to ensure approval of the work that was created by seniors. Engaged with all the material provided and asked meaningful questions to ensure that I was taking away as much as possible from the opportunity. Show less

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  Social Mobility Business Partnership

  Aug 2019 - Aug 2019

  Work Experience

  Social Mobility Business Partnership is a volunteer led charity which brings together over 170 businesses committed to supporting students from low-income backgrounds in their pursuit of a career, particularly as a legal or financial professional.• Attended an insight and skills week hosted Microsoft, Uber, and Verizon Media with a focus on law and digital technology. I spent time looking at different digital and legal career paths and opportunities, focused on media, technology, and communication advertisement and how this relates to the company’s legal work.• I also looked at future digital technological options and potential legal problems that the companies could face in the future. More specifically, at Microsoft, I looked at intellectual property law. Specifically, I analysed the legal challenges Microsoft faces in owning its intellectual creations and inventions.I successfully networked professionally both in-person and virtually with other students and employers from the company I met. I was able to effectively analyse a number of legal issues and challenges faced by a number of respected companies to answer challenging legal questions with confidence. I also attended several workshops that allowed me to improve my workplace skills which I applied directly to my own work. I asked insightful questions to develop my understanding of the topics beyond what was provided. Show less

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  HM Treasury

  Nov 2020 - now

  I completed a Level 4 Policy Officer Apprenticeship, achieving a Distinction, whilst working full-time within HM Treasury’s Illicit Finance and Sanctions team. Key achievements included overviewing the government's response to the Treasury Select Committee's report on Economic Crime, representing the UK delegation at international meetings, reviewing large quantities of technical information to assess countries compliance with global anti-money laundering and terrorist-financing standards to promote reforms that address key deficiencies and leading the UK's input into the risks, trends and methods group at the Financial Action Task Force. I also took on corporate responsibilities, including mentoring and co-leading the team’s diversity and inclusion key actions to drive forward the team’s corporate objectives. Show less

  • Policy Adviser

    Jan 2024 - now

  • Registry Manager to the Economic Secretary to the Treasury and City Minister

    Nov 2022 - Jan 2024

  • Policy Officer

    Nov 2020 - Nov 2022