Rishitha Nimma

Experience

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  Netcracker Technology

  Jan 2021 - Mar 2023

  • Analyzed requirements using Python and SQL, evaluating business and application impacts for maintenance requests, bug fixes, and customer support tasks in the CRM domain, improving response time by 30%• Coordinated with testing and cross-technology teams, utilizing Salesforce tools and AWS, effectively resolving 95% of issues and ensuring seamless implementation of customer requests like SIM activation and plan changes• Supported QA coding and unit testing preparations with Python, enhancing testing accuracy by 40% and contributing to a 25% increase in software deployment efficiency through advanced statistical methods• Developed Tableau and MS Excel dashboards for detailed market analysis and finance data management, providing insights that improved customer satisfaction by 20% and operational efficiency by 25%• Implemented machine learning algorithms to optimize customer request processing, leveraging Python and AWS to enhance data-driven decision-making, reducing processing time by 35% and boosting service delivery efficiency Show less

  • Data Engineer

    Jul 2021 - Mar 2023

  • Trainee

    Jan 2021 - Jun 2021
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  Texas A&M Engineering Experiment Station (TEES)

  Aug 2023 - May 2024

  Data Scientist (Student Assistant)

  -Streamlined student comprehension and application of data analytics and statistical models, achieving a 30% improvement through targeted workshops on predictive analytics, risk analysis, and optimization models, vital for strategic decision-making in distribution operations-Cultivated student proficiency in analytical tools and techniques by 40%, providing hands-on guidance in data preprocessing, statistical inference, and advanced modeling, preparing them for data-intensive roles-Clarified complex topics like Artificial Neural Networks and Machine Learning classification algorithms (SVM, KNN) for students, increasing understanding by 35% through engaging tutorial sessions and practical demonstrations-Directed a series of projects that bolstered student capabilities in using Microsoft Power BI for data visualization and analytics, resulting in a 25% improvement in their ability to design and develop data-driven solutions Show less