Madhukar Hari Kishan Gobbi

Experience

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  Infinite Computer Solutions

  Nov 2007 - Apr 2024

  Program Manager, Healthcare Services - Infinite Computer Solutions || Ex- IBM|| Ex- Kenexa
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  IBM

  Nov 2007 - Sept 2021

  1. Provide timely responses to Internal/ External client's questions and concerns over phone and/ or email. 2. Provide superior customer service and training to clients/Internal Agents. 3. Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies. 4. Provide detailed and accurate monitoring of associated support process. 5. Provide assistance to the Product Manager and other departments when requested. 6. Become exceptionally familiar with Kenexa's products and services. 7. Conducting Technical Audits to the Internal Agents and work on the required reports and Action plans (Quarterly basis).8. Actively taking part in the meetings with Business heads and identifying the Business enhancement requirements.9. Managing the operational requirements for the existing Direct Reports and the other teams.10. Management of external and internal requirements within the existing team. Show less 1. Provide timely responses to Internal/ External client's questions and concerns over phone and/ or email.2. Provide superior customer service and training to clients/Internal Agents.3. Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.4. Provide detailed and accurate monitoring of associated support process.5. Provide assistance to the Product Support Manager and other departments when requested.6. Become exceptionally familiar with Kenexa's products and services.7. Provide Audits to the Internal Agents and work on the required reports and Action plans (Quarterly basis). Show less

  • Senior Manager, Global Support Centre - Cognitive Apps (Talent Management Solutions & Watson(AI))

    Jul 2013 - Sept 2021

  • Team Manager

    May 2011 - Jun 2013

  • Team Leader

    Nov 2010 - Apr 2011

  • Senior, Technical Support Specialist

    Sept 2010 - Oct 2010

  • Technical Support Specialist

    Aug 2009 - Aug 2010

  • Help Desk Engineer

    Jan 2009 - Jul 2009

  • Help Desk Trainee

    Nov 2007 - Dec 2008
• 

  Previse Solutions

  Jul 2024 - now

  Program Project Manager