Jennifer Thompson

Jennifer Thompson

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location of Jennifer ThompsonMacomb, Michigan, United States

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  • Timeline

  • About me

    Experienced Learning & Instructional Design Manager

  • Education

    • Centerline High School

      1994 - 1997
      Diploma College Prep
    • Davenport University

      2004 - 2007
      Associate Business Management
    • Davenport University

      2007 - 2008
      BBA Business Management
    • Macomb Community College

      1997 - 2003
      Associate General Studies
  • Experience

    • Auto Club Group

      Aug 1999 - Aug 2009

      September, 2003 / August, 2004Responsible for daily monitoring, mentoring/coaching and delivery of performance appraisals for call center licensed insurance agents.Developed training modules and job aids for new hire agents in relation to their job responsibilities.Facilitated State of Michigan 40-hour Property & Casualty Pre-Licensing training for AAA call center and field agents throughout the state of Michigan.Team Leader for the Academy Pod; a centralized learning environment.Communication with senior management in weekly meetings focused around new agent development and call center operations. Show less

      • Learning Specialist / Instructional Design

        Aug 2006 - Aug 2009
      • Licensing Coordinator/Training Specialist

        Aug 2004 - Aug 2006
      • Product Specialist/Team Leader/Training Specialist

        Sept 2003 - Aug 2004
      • Customer Advocate Sales/Service

        Aug 1999 - Sept 2003
    • AAA-The Auto Club Group

      Aug 1999 - now

      Facilitate State of Michigan 40-hour Property & Casualty Pre-Licensing course for ACG call center employees. Facilitate Insurance curriculum to include Auto, Home and AAA Membership product lines.Design, develop and edit new training materials/existing training materials.

      • Learning and Development Manager

        Oct 2021 - now
      • Instructional Design Consultant

        Jul 2019 - Oct 2021
      • Business Consultant

        Mar 2018 - Jul 2019
      • Instructional Design Consultant

        Jan 2017 - Mar 2018
      • Learning Consultant

        Apr 2014 - Jan 2017
      • Senior Learning Specialist

        Aug 2010 - Apr 2014
      • Learning Specialist, Corporate Initatives & Learning Technology

        Aug 2009 - Aug 2010
      • Learning Specialist

        May 2007 - Aug 2009
      • Product Specialist

        Jun 2003 - May 2007
      • Customer Sales & Service Advocate

        Aug 1999 - Jun 2003
    • Lexington Townhouses Cooperative

      Oct 2005 - May 2010
      Treasurer

      I served on the Board of Directors as the development treasurer until I moved out of the community.

    • City of Warren, MI

      Sept 2009 - Sept 2015
      • Commissioner - Zoning Board of Appeals

        Jun 2014 - Sept 2015
      • Secretary - Planning Commission

        Aug 2011 - May 2014
      • Vice Chair - Planning Commission

        Sept 2009 - Aug 2011
  • Licenses & Certifications

    • Myers Briggs

    • ACG's Inclusive Advantage DEI Digital Learning

      Seramount
      May 2024
    • Navigating Difficult Conversations

      FranklinCovey
      Jul 2025
      View certificate certificate