Jennifer Thompson

Experience

• 

  Auto Club Group

  Aug 1999 - Aug 2009

  September, 2003 / August, 2004Responsible for daily monitoring, mentoring/coaching and delivery of performance appraisals for call center licensed insurance agents.Developed training modules and job aids for new hire agents in relation to their job responsibilities.Facilitated State of Michigan 40-hour Property & Casualty Pre-Licensing training for AAA call center and field agents throughout the state of Michigan.Team Leader for the Academy Pod; a centralized learning environment.Communication with senior management in weekly meetings focused around new agent development and call center operations. Show less

  • Learning Specialist / Instructional Design

    Aug 2006 - Aug 2009

  • Licensing Coordinator/Training Specialist

    Aug 2004 - Aug 2006

  • Product Specialist/Team Leader/Training Specialist

    Sept 2003 - Aug 2004

  • Customer Advocate Sales/Service

    Aug 1999 - Sept 2003
• 

  AAA-The Auto Club Group

  Aug 1999 - now

  Facilitate State of Michigan 40-hour Property & Casualty Pre-Licensing course for ACG call center employees. Facilitate Insurance curriculum to include Auto, Home and AAA Membership product lines.Design, develop and edit new training materials/existing training materials.

  • Learning and Development Manager

    Oct 2021 - now

  • Instructional Design Consultant

    Jul 2019 - Oct 2021

  • Business Consultant

    Mar 2018 - Jul 2019

  • Instructional Design Consultant

    Jan 2017 - Mar 2018

  • Learning Consultant

    Apr 2014 - Jan 2017

  • Senior Learning Specialist

    Aug 2010 - Apr 2014

  • Learning Specialist, Corporate Initatives & Learning Technology

    Aug 2009 - Aug 2010

  • Learning Specialist

    May 2007 - Aug 2009

  • Product Specialist

    Jun 2003 - May 2007

  • Customer Sales & Service Advocate

    Aug 1999 - Jun 2003
• 

  Lexington Townhouses Cooperative

  Oct 2005 - May 2010

  Treasurer

  I served on the Board of Directors as the development treasurer until I moved out of the community.

• 

  City of Warren, MI

  Sept 2009 - Sept 2015

  • Commissioner - Zoning Board of Appeals

    Jun 2014 - Sept 2015

  • Secretary - Planning Commission

    Aug 2011 - May 2014

  • Vice Chair - Planning Commission

    Sept 2009 - Aug 2011