Prasanna R

Experience

• 

  Business Link Automation India Ltd

  Jun 2008 - Nov 2008

  Technical Support Engineer
• 

  Wipro

  Nov 2008 - Feb 2012

  Support Engineer

  SPOC (Single Point of contact) for all Anti Virus Related Issue.(Symantec Endpoint Protection)Managing 5000+ Symantec endpoint protection clients. SPOC For all Windows 7 issues, SOPC for Windows 7 image deployment.1st level of contact for any Windows technical escalation. Doing RCA and giving workaround and permanent fix for repeated issues.Implementing OSG (Operating System Guidelines) for servers and desktop’s.

• 

  IBM

  Feb 2012 - Sept 2013

  Sr. Server Engineer

  Leading team of south India consisting 7 engineer Managing 200 + server distributed among 4 locations.SPOC (Single Point of contact) for all Altiris Related Issue.( Symantec Management Platform 7.1 )Planning and maintaining backup for critical server.technology handled. Altiris 6.9 , 7.1, File server, FTP and SFTP server, WSUS, EPO, DHCP, Backup Server, Domain controller and DNS.

• 

  Anunta Tech

  Jan 2014 - Nov 2023

  Design and deploying VDI solution on Cloud as well as on-premises for large organizations. Deployed more than 20 Projects during pandemic and migrated more than 40 K users to multiple VDI solutions on cloud. Built team for handling critical technical communication to enterprise customer supporting more than 400+ client spread across the globe. Process evaluation streamlining and improvement are primary focus. Continuing L3 support for Wintel, Antivirus, VMware horizon cloud and Azure. Fulfilling critical scripting need of company to automate work and process improvement along with SME support for in-house product development and enhancements. Show less Automation,Scripting to increase productivity by reducing human efforts and foolproof solution.Process improvement by evaluating existing system and correcting,eliminating,implementing steps to improve and achieve more customer satisfaction.Work area: Cloud Computing with Citrix and VMware.Powershell, VB, AutoIT, Bat language for scripting and automation.AV Expert support for - McAfee EPo And Symantec End Point Protection.Expert Support for - Patch Management (Altiris, WSUS)Expert Support and Automation in all Windows Environment majorly covering AD,File Server, DHCP, FTP and SFTP servers .. etc., Show less

  • Deputy General Manager Information Technology

    Jul 2021 - Nov 2023

  • Senior Manager Technology

    Jul 2018 - Aug 2021

  • Manager - Technology

    Jul 2015 - Jul 2018

  • Assistant Manager

    Jan 2014 - Jul 2015
• 

  Accops

  Dec 2023 - now

  Senior Manager System Engineering