Michael Tang

Experience

• 

  Telekom Malaysia

  Jul 2008 - now

  - Manage two teams responsible for change management operations and submarine cable assurance.- Streamline RFC processes and ensure customer satisfaction by effective communication.- Oversee submarine cable-related issues impacting TM's services, managing NOC teams and coordinating with consortium partners. - Led change management activities, optimizing processes for efficiency and customer-centricity.- Engaged with customers to understand their specific change management needs and ensured compliance.- Monitored team productivity and facilitated post-mortems for continuous improvement. - Managed submarine cable maintenance and operation, overseeing fault isolation and repair activities.- Administered planned works requests and monitored submersible elements' performance.- Handled finance-related matters and actively contributed to BCM and ISMS initiatives. - Acquired hands-on experience at Mersing Cable Station, resolving operational issues and performing preventive maintenance.- Demonstrated proficiency in problem management and equipment maintenance.

  • Manager

    Sept 2023 - now

  • Manager

    Sept 2020 - Aug 2023

  • Manager

    Mar 2015 - Aug 2020

  • Assistant Manager

    Jul 2008 - Feb 2015