Michael Tang

Michael Tang

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location of Michael TangSingapore

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  • Timeline

  • About me

    Manager at Telekom Malaysia

  • Education

    • MBA in Putra Business School, UPM

      2013 - 2015
    • Multimedia University

      2002 - 2007
      Bachelor of Engineering (B.Eng.) Electrical

      Activities and Societies: 1. Chairman of Malaysian Red Crescent Society 2. Chinese Christian Fellowship Electrical Engineering

  • Experience

    • Telekom Malaysia

      Jul 2008 - now

      - Manage two teams responsible for change management operations and submarine cable assurance.- Streamline RFC processes and ensure customer satisfaction by effective communication.- Oversee submarine cable-related issues impacting TM's services, managing NOC teams and coordinating with consortium partners. - Led change management activities, optimizing processes for efficiency and customer-centricity.- Engaged with customers to understand their specific change management needs and ensured compliance.- Monitored team productivity and facilitated post-mortems for continuous improvement. - Managed submarine cable maintenance and operation, overseeing fault isolation and repair activities.- Administered planned works requests and monitored submersible elements' performance.- Handled finance-related matters and actively contributed to BCM and ISMS initiatives. - Acquired hands-on experience at Mersing Cable Station, resolving operational issues and performing preventive maintenance.- Demonstrated proficiency in problem management and equipment maintenance.

      • Manager

        Sept 2023 - now
      • Manager

        Sept 2020 - Aug 2023
      • Manager

        Mar 2015 - Aug 2020
      • Assistant Manager

        Jul 2008 - Feb 2015
  • Licenses & Certifications