Diby AMARA

Experience

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  Tunde Holding SA - Benin

  Mar 2010 - Nov 2012

  Public Relationship Consultant

  - Initiated, organized and managed meetings with business partners in Turkey.- Completed administrative procedures and immigration clearances for business trips in Turkey.- Accomplished translation and interpretation in French, English and Turkish in business workplaces.- Provided sale requests management, orders entries and follow-ups.

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  Embassy of Côte d'Ivoire in Turkey

  Apr 2015 - Sept 2022

  Administrative Assistant

  - Modernized outdated administrative processes, reducing processing and researching time by 25%.- Reduced routine inquiries addressed to office by 15%, by developing and maintaining social media presence with clients.- Contributed to the growth of the office by training 5+ new workers to their position.- Conceptualized and developed new digital materials and documentation, improving clients’ retention.- Planned, organized, and controlled operations in an administrative workplace.- Provided internal and external communication support and improved clients' satisfaction.- Accomplished translation and interpretation in French, English and Turkish.- Ensured the writing of official letters, E-mails and reports in French, English, Turkish.- Screened phone calls in French, English, Turkish and distributed collected information.- Communicated with clients and scheduled face-to-face meetings for 5+ departments.- Specialized with Microsoft Office 365, Google suite and videoconference tools.- Administered website, social media platform and performed computer maintenance.- Maintained well organized archives and optimized information retrievement.- Handled different form of computer and software technologies. Show less

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  Foundever

  Dec 2022 - now

  Bilingual Technical Support Representative

  -Actively provide remote technical support in French and English to users of professional tax software.-Actively provide telephone support for inquiries regarding error troubleshooting, filing, and processing of personal, business, trust tax returns and tax slips.-Apply defined practices, procedures, and company policies to triage, troubleshoot and resolve client’s inquiries.-Resolve clients’ problems by clarifying their issues, researching, exploring answers and alternative solutions.-Maintain various contact databases by documenting all interactions with clients.- Met personal and team performance targets and metrics. Show less