Jon Chapman

Experience

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  Beer Land Texas

  Jan 2005 - Jan 2016

  Producer, Engineer, Host

  Manage the production and promotion of Austin’s longest-running Karaoke show; liaising with the venue, advertising the event, and setting up and running all sound equipment, while also managing the crowd and ensuring the live event runs smoothly each and every week.

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  Apple

  Apr 2010 - Oct 2010

  Apple Care Specialist

  Provided timely support solutions via telephone and email regarding order status, payments, refunds, delivery issues, site operation, and basic information about products and services. Took ownership of customer issues to ensure total resolution; regularly met performance metrics.

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  Austin Facial Hair Club

  Jan 2011 - Feb 2016

  Special Event Coordinator

  In charge of production for annual competitions and events for one of the most active bearding groups in the country, focusing on event planning, promotion, and day-of management. Events are often sold out and include the World Beard and Mustache Competition, annual events like AFHC Beard Prom, the Whiskerinas Competition, and the Dog Beard and Mustache Competition, as well as regular Meat & Greets.

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  Red 7

  Mar 2011 - Mar 2013

  Bartender
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  The North Door

  Apr 2013 - Mar 2014

  Bartender / Security
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  Vans

  Jul 2015 - Sept 2015

  Retail Sales

  (Seasonal) Joined the team with a desire to help reduce stress during a high-demand sales period. Managed the customer experience from first greeting through final transaction within a busy, fast-paced retail environment. Balanced customer service with sales goals and also assisted with store stocking, floor-sets and opening/closing procedures.

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  SXSW

  Jan 2016 - Mar 2022

  Act as the main liaison between the SXSW Music production staff and management at seven different venues as well as each touring band performing at said venues. Involved in extensive pre-production via email/detailed spreadsheets and organize all production elements on site with regards to event staff, stage management, venue security, and scheduling, in addition to various other event details such as on-the-spot problem solving in a high-stress environment. Assist the Sponsorship team with a range of responsibilities including fulfillment for SXSW sponsors through information management, event planning (pre-event and onsite) and creative problem solving. Maintain accurate tracking processes and documents through ongoing coordination with all SXSW departments, distributors, bottlers, sponsor agencies, SXSW vendors and direct client representatives specifically pertaining to consumable sponsor product integration management.

  • Assistant Production Manager - Live Music Events

    Jan 2009 - Mar 2022

  • Consumable Products Logistic Coordinator

    Jan 2016 - Apr 2017
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  SelectHub

  May 2016 - Nov 2016

  Customer Success Associate

  Managed quality assurance for Community Manager’s outbound calls: verified and revised content for vendor communications to ensure accurate representation of client needs and vendor assignment. Tracked critical client data for accounting purposes and managed daily revenue reports for executive-level audiences. Managed Accounts Receivable and vendor collection and relationship management activities.

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  InteSolv

  Jan 2017 - Jul 2017

  Solutions Specialist

  Custom configuration of corporate webcast environments using AdobeConnect and ON24 platforms. Duties included logo/background modifications, webpage enhancements, speaker training on the presentation platform, and technical support before/during/after events. Administered “Adobe Connect: Beyond the Basics and Adobe Sign administration" training.

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  CBANC Network

  Jul 2017 - Dec 2019

  Online Education Specialist

  Head of webinar production and execution using GoToWebinar for live broadcasts. Final Cut Pro for editing, and publishing replays to event page on the CBANC website. Posting webinar events on company website as well as handling all scheduling with speakers including deadlines on deliverable handout materials. Responsibilities include updating and maintaining accounting payouts and speaker payments based on speaker agreements, updating daily digest email ads and intercom system for the marketing department to help push webinar sales, and traveling to banking conferences to recruit future speakers. Show less

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  CBANC

  Aug 2019 - Dec 2019

  Educational Production Manager

  Head of webinar production and execution using GoToWebinar for live broadcasts. Final Cut Pro for editing, and publishing replays to event page on the CBANC website. Posting webinar events on company website as well as handling all scheduling with speakers including deadlines on deliverable handout materials.Responsibilities include updating and maintaining accounting payouts and speaker payments based onspeaker agreements, updating daily digest email ads and intercom system for the marketing department to help push webinar sales, and traveling to banking conferences to recruit future speakers. Show less

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  BankersWeb

  Dec 2019 - May 2020

  Manager of Continuing Education

  Banking training in the digital format in the way of webinars using ON24. Responsible for booking new speakers with up-to-date information that will educate and certify banking staff to advance their knowledge and careers. Maintaining on-going relationships with current speakers while maintaining a high quality of content. Contract negotiation with current and future speakers. Maintaining a schedule for presentations with 4 other company verticals that use the same webinar platform. Responsible for updating accounting information to secure speakers agreed upon payment and payment method. Video editing to update old content for ON24 platform. Show less

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  Informa

  Jun 2020 - Sept 2022

  Digital Events Coordinator

  • Utilize multiple webinar platforms, specializing in ON24.• Provide expertise on ON24 platform updates and troubleshooting.• Disseminate ON24 updates to Informa Sales Team, illustrating use cases and value.• Manage internal Informa Town Hall events across all brands.• Build webinars and integrate external registration pages with ON24.• Coordinate meetings and technical rehearsals across multiple, international time zones.• Provide technical support to presenters and attendees during webinars.• Develop and update training materials, including videos, for all Informa brands. Show less

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  VettaFi

  Sept 2022 - Apr 2024

  Senior Virtual Events Producer

  • Boosted webcast output by 35% and reallocated 72% of budget.• Enforced webcast deadlines and ensured client compliance.• Managed deliverables, improved presentations, and aided moderators.• Led client prep calls, collaborated on promotion strategies.• Ensured smooth execution of live webcasts, supported moderators.• Created and managed registration pages, generated reports.• Cultivated client relationships, proposed event enhancements.• Developed training materials, streamlined processes. Show less

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  Robert Half

  Sept 2024 - Dec 2024

  Lead Virtual Event Producer

  Update ON24 webinar platform, train speakers & moderators on platform tools, and seamlessly produce presentations to ensure users have the best experience and post-event data is optimized to deliver clients.

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  ON24

  Jan 2025 - now

  Event Manager