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Darnell G.

Darnell G.

Travel Coordinator

Followers of Darnell G.960 followers
location of Darnell G.Austin, Texas, United States

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  • Timeline

  • About me

    High GMV Service Account Manager at TikTok

  • Education

    • Kent State University

      2011 - 2016
      Bachelor of Science (BS) Hospitality Administration/Management

      Activities and Societies: Vice President of E.P.I.C - an student organization started to give students at Kent State University an opportunity and platform to showcase their own artistic talents and creativity. Planning concerts, showcases, talent shows, open-mics, poetry slams, etc. Director of Programming of Poetree - a student organization used to plan poetry themed events to build the Kent State University poetry community. Worked closely with Wick Poetry Center based at Kent State. Pursuing a Bachelor of Science in Hospitality Management and minoring in Entrepreneurship

    • Firestone High School

      2007 - 2011
      High School Diploma General Studies 9-12

  • Experience

    • American Limousine Service

      Jun 2017 - Oct 2019
      Travel Coordinator

      -Daily booking and inputting travel reservations for corporate, leisure, entertainment, and funeral affiliates and companies in the Cleveland and Columbus market. -Booked daily trips through a travel booking software called LimoWiz.-Utilized Microsoft Outlook for daily tracking and responding to emails for travel inquires, booking, travel pricing quotes, and mini-bus requests.-Checks and balances: twice a week confirmation process for next day trips to confirm accuracy in trips the day before for smooth customer service experience. -Attended various events for different foundations such as Ohio Cancer Research, and Near West Theatre as a representative of the company to build company awareness and possible company partnerships. -Assisted with update website with digital web banner design. Show less

    • Darnell Griffiths - Freelancing

      Nov 2018 - May 2021
      Social Media and Software Development

      -Designing social media strategies to achieve marketing targets-Managing, creating and publishing original, high quality content on social platforms-Administering all company social media accounts to ensure up-to-date content-Offering photography services to produce high quality content for events, products, and personal branding

    • Cleveland Clinic

      Nov 2019 - Jul 2020
      Authorization Representative 1

      -Provides a comprehensive set of insurance authorization services.-Cross-trained to staff all areas of authorization supporting any facility.-Insurance verification, pre-certification, and eligibility checks.-Verifying benefits including copays, deductibles and out of pocket expenses

    • Enterprise

      Aug 2020 - Nov 2021
      Assistant Manager

    • The Digital Space

      Dec 2021 - Feb 2023
      Customer Success Specialist / Product Expert

      - Assist customers and prospects via inbound phone calls and create consultative and memorable experiences- Thoughtfully engage with customers and prospects via email and SMS through Zendesk- Effectively communicate with customers and prospects via social media using Sprout Social and Facebook Manager.- Daily Communication through Slack. - Consistently meet and often exceed all KPIs including but not limited to new sales and customer retention- Assist with additional projects and product launches related to the CX role as needed Show less

    • TikTok

      Aug 2023 - now
      Key Service Account Manager

  • Licenses & Certifications

    • ServSafe Certified, T.I.P.S. Certified, Fire Safety/CPR Certified, A.L.I.C.E Certified

    • HubSpot Content Marketing Certification

      HubSpot Academy
      Sept 2019

    • HubSpot Inbound Marketing Certification

      HubSpot
      Sept 2019

    • Hubspot Social Media Certification

      HubSpot Academy
      Sept 2019