Aaron Wong

Experience

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  Friends International

  Sept 2005 - Jun 2006

  Voluntary Worker

  • Working with international students in the Guildford, Surrey• Assist students in locating and utilizing community resources including legal, medical and financial assistance, housing, employment, transportation, assistance with moves, day care and other referral services• Organizing events based on the British cultural calendar, e.g. Pancake Day, Advent• Communicating with local organizations including churches, and youth groups• Implement and organize the delivery of specific services within the community• Prepare monthly reports• Maintain program statistics for purposes of evaluation and research Show less

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  Zenitel

  Nov 2008 - Jun 2009

  System and Development Engineer

  • Develop new product and system concepts• Provide requirement input to R&D and Product Manager in Norway• Support sourcing and development of products and components made in Far East• Support implementation of new VINGTOR products in the Zenitel Singapore • Install software and hardware and configure operating system software in preparation for testing• Execute, analyze and document results of software application tests and information and telecommunication systems tests• Investigate electrical or electronic failures on products• Develop a billing system to track the usage of telephone traffic on vessels• Develop and update product manuals• Train the Singapore office on the latest development and report feedback ideas from the Singapore office to the development department in Norway• Analyze user's requirements, and design and develop system architecture and specifications• Lead and co-ordinate teams of engineers, technologists, technicians and drafters in the design and development of computer and telecommunications hardware. Show less

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  Lenbrook

  May 2013 - Jan 2017

  Bluesound Support Crew Analyst

  • Providing solutions and ideas to resolve the issues for the international consumer/dealers• Communicating through social media to provide support• Analyze, test and implement streaming device set up in an operating environment.• Maintain and update technical and user documentation.• Diagnoses streaming device problems and coordinates the warranty replacement or part replacement.• Provide courteous, friendly and professional customer support when dealing consumer facing assistance Show less

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  Apple

  May 2019 - now

  Specialist

  • Drive sales, create owners, and build brand loyalty.• Contribute to success across all store areas and flex appropriately to meet business needs.• Proactively approach and engage with our customers to understand their needs and present complete solutions for all customers, both in store and online.• Bring Apple products, services, and ecosystem to life through demos, personalization, and answers to customer questions.• Create memorable experiences that showcase the benefits of Apple products and services.• Provide customized solutions based on each customer’s specific needs, including business, education, and creative professionals.• Set up a customer’s newest Apple products and offer personalization.• Provide troubleshooting advice and introduce the benefits of shopping with Apple — often to multiple customers at the same time.• Use knowledge about Apple technology, technical expertise, and creativity to meet customer needs. Show less