Ken Best

Experience

• 

  Thompson & Sons

  May 1994 - Jan 2000

  Service Technician / Installer / Sales

  Started working with Thompson & Sons as a Service Technician, learned Install and Sales.

• 

  Service Experts Heating & Air Conditioning

  Jan 2000 - May 2019

  As the Branch Manager I oversee the day to day activity of our branch. We are a full service Heating, Cooling and Plumbing company. We provide maintenance agreements, 24 hours service for breakdowns and replacement of equipment as well. We have goals, my team and I lead the way. Communicating the goal, putting together a plan and helping everyone see the end is achievable. Employee morale and safety is my top priority. Company redivided the areas so we became the West Coast - Revenue of 22 million with 6 Branches between California and Utah, Oversee all Branches and taught the importance of customer service and the entire operation of the company, from technicians, to sales, to install. Also liability issues and safety. *Develop and implement best operational practices and performance across the area. * Safety 24 million with 6 Branches in Utah, Idaho, and Colorado. Over all operations in all 6 Branches, very successful, we made a great team. 2 consecutive years of revenue growth and double digit EBIT of 16.9. As well as a 96.1 customer satisfaction report. From 2007 until the Area team was a factor Provo was more profitable than it had ever been before. Top 5% for the year. Took a Center that was ready to close their doors to a 3 million dollar Center. Turned this Center around to being profitable again, gained respect from upper management in doing so. 1st year for revenue growth which was double digits and profitability double digits also. EBIT was 14.95 which was exceptional. Service/Install/Sales Operations - Service Experts had purchased Thompson and Sons. Successfully managed the Service Department, achieving the top results company wide in variable margin of 58.6%

  • Branch Manager

    May 2018 - May 2019

  • Service Manager

    Mar 2016 - May 2018

  • General Manager

    Apr 2013 - Apr 2016

  • Area Operations Manager / West Coast Area

    Apr 2012 - Apr 2013

  • Area Operation Manager

    Jan 2011 - Apr 2012

  • Area Operatoins Manager / Rockies

    Jan 2011 - Apr 2012

  • General Manager

    Feb 2009 - Jan 2011

  • Operations Manager

    Mar 2007 - Jan 2009

  • Service/Operations Manager

    Jan 2000 - Mar 2007
• 

  Johnstone Supply

  May 2019 - now

  Drives branch to succeed in monthly goals. Oversees the day-to-day workings of receiving all equipment and parts ordered, transferring equipment from store to store, and working with counter sales to ensure that our customers are always taken care of. Always working to build and motivate the team so we are all on board with our goals. Territory Manager over Commercial Accounts

  • Branch Manager

    Apr 2020 - now

  • Territory Manager for Commercial & Industrial Accounts

    May 2019 - Apr 2020