Shane Nelson

Experience

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  Nelson Farms

  Jan 1984 - Jan 1998

  Farm Labor\Manager

  Worked in all areas of Farming. Tasks: Basic labor, calculating seed and chemical rates, managing sugar beet harvest, product marketing, and financial statements.

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  HomeTown Mortgage

  Jan 1998 - Jan 2000

  Loan Officer

  Help customers with their financial funding of a new home purchase or refinance of their current mortgage.

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  Sparak Financial Systems

  Jan 2000 - May 2001

  Financial Analyst

  Onsite implementation and training of SPARAK Core Accounting Systems at banks all over the United States.

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  Microsoft

  May 2001 - now

  Customer Success Account Manager

  I am a business advisor to Microsoft’s Premier Support customers, providing Premier Services aligned to the customer’s priorities in order to maximize the business value of their Microsoft investment. I am the only front-line customer facing support role within the Services organization. I am responsible for the overall growth, quality, and satisfaction of the customer’s services relationship.As a technical account manager my job it is to understand your business challenges, provide my unparalleled expertise, and support you with strategic advice tailored to your unique IT environment.I focus on small and medium sized businesses across all industries based on the East Coast.Gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. We help you evaluate your IT health and provide the training or tools your teams need to “get healthy and stay healthy.” Show less