Sara Michaud

Experience

• 

  ALDO Group

  Jun 2012 - Aug 2012

  Retail Sales Associate

  • Maintained Sales Quotas through the week for shoes, handbags, accessories, and shoe care• Restocked the floor with display items• Organized the stock room• Counted the cash register earnings and validated the amount accumulated during closing• Established strong rapport with customers about the Aldo Brand

• 

  Westmont College

  Sept 2012 - Dec 2013

  • Contacted Alumni and Friends of Westmont College via telephone• Developed valuable phone skills• Fund-raised for the Westmont Annual Fund, promoting student scholarships• Top Caller for three years in a row (raised the most amount of money for the fund)• Managed 6+ callers at a time• Trained new callers in sales and fundraising strategies• Created innovative ways to increase awareness of the Westmont Annual Fund • Collected news clippings• Performed online calendar maintenance• Transcribed speeches• Edited photos• Maintained website upkeep• Managed data entry

  • Phonathon Supervisor

    Sept 2011 - Dec 2013

  • Public Relations Assistant

    Sept 2012 - May 2013
• 

  Key Events

  Jan 2014 - May 2014

  Sales and Marketing Intern

  • Worked in PowerPoint to create Client Proposals• Fashioned collages to display the creativity of previous events • Wrote business copy describing the services of Key Events• Contributed inventive ideas in Sales Meetings• Maintained a collection of photographs documenting tours and vendors used• Organized data using SalesForce• Archived information within Box• Collaborated with the Sales and Operations Teams to create cohesive productions• Assisted in creating event proposals for groups ranging from 10 to 300 people• Worked onsite with the Operations Team during the Event Set Up process Show less

• 

  The Judge Group

  Aug 2014 - Nov 2016

  Project Coordinator

  • Assisted with on-boarding paperwork and employment verification for consultants.• Formulated all invoices generated by the office.• Extracted and organized data through software such as Beeline and JobDiva.• Worked extensively with GoogleDocs, Outlook, Word, and Excel.

• 

  MATRIX Resources

  Dec 2016 - Sept 2023

  • Support 7 Account Executives in all sales support requirements• Championed proficiency development within the Account Coordinator team, resulting in notable efficiency awards.• Pioneered the establishment of the company-wide DEI Committee, implementing mindful training initiatives.• Coordinate/host team building events (via in person and Zoom)• Manage the West Coast and Mid-West Account Coordinator teams • Drove sales growth across the western region through proactive sales support, ensuring client satisfaction and retention.• Ensured HR Compliance throughout the contractor lifecycle, navigating diverse state laws and regulations.• Expert at software systems: i.e., Workday, Trello, Zoom, MS Teams, Microsoft Office• Work cross functionally with HR, Benefits, Finance, and Sales• Prepare and respond to compliance requests and audits.

  • Client Success Manager

    Jul 2023 - Sept 2023

  • Account Coordinator Lead/DEI Member

    Feb 2018 - Jul 2023

  • Account Coordinator

    Dec 2016 - Mar 2018
• 

  Motion Recruitment

  Sept 2023 - now

  Client Success Manager

  • Spearhead transformative change initiatives within the client success team, optimizing operations and elevating service delivery.• Lead cross-functional teams to effectively address complex client needs, ensuring enhanced satisfaction and sustained growth.• Harness data-driven insights to identify areas for improvement and drive operational efficiency enhancements.