Eric Nichter

Experience

• 

  Shirley Markley Productions

  Jan 1989 - Jan 1994

  Production Assistant / Actor

  • Assistant to the director / owner• Voiceovers• Acting• Commercials• Film / video editing assistant• Computer graphics / art• PC building / installation / repair• Screen phone calls• Scheduling crews• Stage hand• Brown-nosing the talent

• 

  Baker, Byrd & Associates

  Jan 1994 - Jan 1995

  Computer Information Systems Programmer

  • Helped design, build and modify customized client UI DBMS applications• Pascal, FoxPro• First gig in coding Windows 3.1 & NT based UI apps

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  CompuImage

  Jun 1995 - Jun 1998

  Retail Sales & PC Repair Specialist

  • Retail computer software & PC sales• PC building & customer-site installation• PC repair• Photo film development• Same-day business AM film pickup / PM photo delivery• Redesigned delivery routes to increase efficiency• Trying to shield one eye when developing VERY personal photos! :-/

• 

  AT&T

  Jun 1998 - Aug 2001

  • Store management• Retail cellular sales• Troubleshooting• Inventory, purchasing, stocking• Sales floor design & setup• Facilities management• Facilitation of transition to a new management• Reserving excellent mnemonic phone numbers for clients • Call center: inbound customer service• Tier 2 technical team lead• Technical sales• Team mentor• Consistently rated highest team stats• Awarded for "Single Resolution Customer Satisfaction Stories"• Engineered a "creative solution" to help my team enhance their call stats. That didn't go over so well.

  • Retail Sales Associate

    Jun 2000 - Aug 2001

  • Customer Care Representative, Cellular

    Jun 1998 - Jun 2000
• 

  KEYE-TV

  Aug 2001 - Aug 2004

  IT Specialist

  • Desktop IT support• Server / network administration & support• Production assistant• Newscaster assistant• Video & audio equipment assistant / technical support• Camera crew driver• Accidental cameo @ 6-o-clock news

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  WholeSecurity

  Aug 2004 - Jun 2005

  • Active directory / domain administration• Exchange administration• Network administration• Linux server administration• Windows server administration• Desktop IT support• Virus lab security & administration• Keeping the ship running smoothly • Windows & Linux heuristics security software test engineering• Building computers / OS installation / imaging / troubleshooting / scripting• Test plan writing & execution• Bash scripting• Desktop IT support• Foosball whiz

  • IT Systems Administrator

    Jan 2005 - Jun 2005

  • QA Analyst

    Aug 2004 - Jan 2005
• 

  Symantec

  Jun 2005 - Jan 2007

  Threat Lab IT Manager

  • Post Acquisition Wholesecurity• Virus honeypot labs systems administrator• Network administration & security• Facilities security• Lab SSO active directory / domain administration• Enterprise QA applications management• Windows & Linux test servers administration & security• Desktop IT support• Symantec acquisition facilitation / due diligence• Key role in migration of users, servers, labs & networks to Symantec's corp environment w/ stringent security standards • Remedy, Exchange, Dell Servers & Switches, Cisco, Windows, Linux, Symantec Suite of Consumer & Business Products• Awesome office overlooking 360 bridge Show less

• 

  Site Controls

  Jan 2007 - Dec 2010

  IT Operations Manager

  • Managed IT Operations teams responsible for custom software managing thousands of remote sites• Managed Java App Builds & Deployments to QA and Production Environments (Glassfish, Tomcat etc)• Network & security engineering - designed, negotiated, implemented & managed 20+ private B2B secure customer network connections• Ground up datacenter infrastructure buildout & management• Systems architecture, engineering & administration• Active directory / domain management• Virtualization• Technical sales• Tier 3 support• CRM• Marketing• Strategic planning• Budgeting• Intellectual / financial / confidential property management• Disaster recovery planning, implementation & testing• Desktop IT support• Dell, Cisco, Bash, Java, MySQL, PostgreSQL, Perl, Tomcat, DataFoundry, Iron Mountain, SafeSite, TrendMicro, Box.net, Celoxis, ConceptDraw, FuseMail, LiquidPlanner, MindJet, NoMachine, pfSense, Plone, Hobbit, Quickbooks• Orchestrated a symphony of Data Streams Show less

• 

  SureGrid

  Jan 2007 - Dec 2010

  Information Systems Manager

  (Subsidiary company to Site Controls)• Systems & network engineering / administration• Facilities• Operations• Technical sales• Tier 3 support / Major incident management• Designing cool solar powered backpacks

• 

  Siemens

  Dec 2010 - Oct 2014

  • Post Acquisition Site Controls• Strategically directed U.S. Building Technologies cloud engineering teams• Successfully presented PoC to executive leaders in Switzerland to approve first ever pivot to devops / continuous delivery strategy for the global Siemens Building Intelligence platform• Defining SaaS/IoT projects requirements, wire framing and prototyping for management, cloud architects & engineers• Conversion from waterfall to agile project management / scrum mastery / continuous teams guidance to successful end goals• Cloud operations & auto-scaling management• Cloud infrastructure change management• Software build & release management• Established & managed global tier 3 cloud & on-site EMS controller support• Liaison for internal & external customers • Diagnostics & Reporting• Automation• Scaling• Strategic planning• Staging / integration & acceptable testing• Cloud growth budget forecasting• Azure, AWS, Azure CLI, Powershell, AWS CLI, Trello, Basecamp, TeamWorkPM, IBM Jazz, Artifactory, Chef, Bash,Visual Studio, Clarify, 4Success, EZ-X, FormCentral, LiveLink, PeopleClick, HP Quality Center, SPA, YouAnswered• Navigating the Amazon and surfing the Azure Show less

  • Director, Cloud Engineering

    Jul 2012 - Oct 2014

  • Manager, IT Operations

    Dec 2010 - Aug 2012
• 

  Sojourn Grace Collective

  Mar 2014 - Oct 2022

  Co-Founder, Secretary of the Board

  • Co-founder & staff leadership team• Secretary of the board of directors• Financial & strategic creative planning• Business operations design, implementation, management• Music writing, coordination, performing• Event planning & coordination• Community outreach & volunteering• Children's program services & volunteer• Graphics design• Social media administration• Newsletter design, writing & platform administration• Church Office Online, Planning Center Online, MailChimp, Squarespace, Namecheap, Transparentchurch.org, Vanco, Zoho, Zoom• Redefining healthy, all-welcoming spiritual communities purposed to help people in need Show less

• 

  Quickplay

  Oct 2014 - Aug 2015

  Service Delivery Director

  • Led teams of up to 55 high-performing IT operations staff including systems, DBAs, storage, network and video engineers in San Diego, Toronto & Chennai running TV & movies streaming infrastructure for major name brands - like AT&T & Telus• Managed all deployments of all custom software into development & production environments• Responsible for delivery of end-user experience / UX• Recruited & grew the global Service Delivery team• Led tier 2 & 3 incident & problem investigations, rapid restoration, and internal-external event communications - control of up to 55 operations staff when functioning Major Incident Manager• Drove and documented root cause investigations• Oversaw project management and resource allocation• Coordinated cross-functional teams to implement creative delivery solutions• Evaluated and prioritized urgent service requests• Identified, developed and managed initiatives & KPIs for continuous improvement of the team’s performance and service offerings• Tracked, analyzed and reported metrics on client service levels, SLAs / SLCs, and team performance to management• Sat on the Change Administration Board to review all major changes to Production• Provided training, coached employee development, set goals and objectives, monitored performance, and held performance reviews• Footprints, Weblogic, F5, VMWare, Cisco, Palo Alto, MediaExcel, IneoQuest, Zabbix, ChangePoint, Office365, Biba, Sharepoint, Smartsheet, Quickbase, TribeHR, Achievers, Akamai, AlertSite, NewRelic, Riverbed, Oracle, Q9, Equinix, Savvis, Aspera, Tedial• Chilled Out in the DataCenter Show less

• 

  AT&T

  Jul 2015 - Jul 2016

  Director, DevOps

  • Post Acquisition Quickplay Media• Established global devops / continuous delivery program from the ground up• Realized 1200% time-to-market & 19,200% measurable human efficiency gains• Led the global devops and build / release engineering groups in San Diego, Toronto & Chennai• Fostered a new culture of cross-collaboration for previously isolated teams across 3 countries that share lifecycle responsibility for quality, delivery and customer experience• AT&T Entertainment Group acquisition facilitation / due diligence• Automated cloud-based deployments, environments & delivery pipeline process• Standardized environment configurations• Reduced operating costs and risk of deployments by finding & fixing bugs early• Established rapid, automated builds and integration tests upon each code change• Streamlined time-to-market of features and services• Leveraged "cloud bursting" services for automated scalability• Built service monitoring hooks into application code• Automated human-readable documentation from infrastructure code• Recruited & grew engineering management teams• Created budgets & forecasts• Azure, AWS, Azure CLI, Chef, Spring Cloud, Datastax, OpenVZ, Docker, Jenkins, Maven, Nexus Lifecycle, Black Duck, JIRA, Subversion, Stash / BitBucket, Confluence, Sonar, HP Fortify, Webistrano, AppBlade, Slack• Drank lots of Java and wore Chef hats Show less

• 

  Airborne LLC

  Jul 2016 - now

  Principal Owner

  • DevOps enterprise assessments, workshops, transformation strategy, roadmapping and evangelism• Acquisition investment cybersecurity and technology assessments• Cybersecurity professional services and consulting• Cloud migration strategy, architecture & road-mapping• Corp IT managed services & strategy• Business strategy, leadership & culture training• Elevating Businesses to New Heights!

• 

  ICE Cybersecurity

  Jan 2017 - now

  Co-Founder, COO

  • Executive Integrator• Business operations & strategy• Platform operations executive• Product design, UX, roadmap, requirements, features & feedback loops• Endpoint security & monitoring• Cybersecurity risk assessments• Vulnerability & PEN testing• Incident response• Security awareness training & active phishing• Active (simulated) phishing testing* Red team exercises* Cybersecurity policies & procedures• Governance, risk & regulatory compliance (GRC)• DevSecOps SDLC security by design• Business continuity, disaster recovery strategy & testing• Graphic design, content creation• IT Leadership• Event coordination• Putting Cyber Threats on ICE! Show less