Saher Tariq

Experience

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  HCLTech

  Jan 2012 - Jan 2015

  Business Analyst
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  Simpli Home Furniture

  Jan 2015 - Jan 2017

  Global Order Fulfillment Manager

   improve the quality of the customer experience by increasing warehouse and logistics accuracy and reliability; investigate and resolve ongoing inquiries and customer complaints and create a culture of continuous improvement  Daily reporting to the Directors and partners of the company on ongoing projects.  Managed 4 Team Leaders and 5 associates within the Toronto office & team of 6 associates in the India office.  Review (daily, weekly, monthly) sales and operational reporting from account managers  Identified and implemented process improvements and cost savings initiatives internally  Successfully managed special projects such as physical inventory, employee sales, internship programs, and EDI integration.  Working with High Jump on calls to test & implement the new system and Edi’s issues.  Transaction Manager programming - file mapping to process orders on warehouse location and inventory site translation.  Order processing through SAGE 300 ERP & True Commerce EDI Software.  fixing errors at back-end programming while processing purchase orders through Sage 300 & EDI integrations  Processed approximately 4000 + orders per day.  Managed a dynamic team of account managers demonstrating strong skills in detailed analytics, critical thinking, executive decisions, leadership strategies, relationship management, negotiations, critical problem solving, and interpersonal skills and balancing internal as well as external stakeholder’s expectations.  Responsible for account leadership, relationship management, and the overall performance of the account.  Planning, testing, and implementation of new third-party warehouse management systems (3PLs)  Managed operational accounts like Wayfair, Walmart, Overstock, Amazon, Target, Home Depot, Bed Bath & Beyond, Houzz, OJ commerce, Vir Ventures, Macy’s, Lowe’s, Reno, Rona, Hudson Bay, and multiple clients, acting as a key account manager providing promotional strategies, digital content, strategic Pokaż mniej

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  JOHN P. O'NEILL ENTERPRISES DBA JP LOGISTICS

  Jan 2017 - Jan 2022

  EDI Project Manager

  Plan & schedule out-of-stock inventories and reallocated within distribution centers across North America  Lead internal efforts to measure and improve the quality of the customer experience by increasing warehouse and logistics accuracy and reliability; investigate and resolve ongoing inquiries  Create a proactive approach to labor planning, which includes analysis of historical volumes and projected demand, rigorous productivity tracking, and output standards for every distribution process  Build and maintain exceptional employee engagement throughout the team  Ensure current and accurate inventory management  Internal inventory audits as per customers’ requests and ensures warehouse reporting requirements  Plan labor requirements based on sales forecasts and input from direct reports mainly focusing on busy seasons.  Conduct periodic spot-checks of inventory levels, supplies, and equipment  Inventory forecasting & sales budgeting based on seasonal sales/promotions  Generate multiple reports daily to monitor open purchase orders and shipping deadlines  Monitor the space layout plan to ensure it continues to meet company standards  Support all direct reports, ensuring they have adequate training, assisting with issues, and serving as a point of escalation  Ensure the accurate and timely preparation of reports regarding warehouse operations  Prepare, maintain, and communicate all Standard Operating Procedures (SOP) and ensure they are adhered to policy  Developed a B2B sales team in addition to the business's established B2C model. Opened new markets in the USA.  Created and implemented a Marketing Plan with various tactics to break into new retail stores and resellers. The plan included social media, direct mail, and other tactics  Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects  Arranged pricing of existing and new items (i.e., shipping/ landed cost USA & Canada) Pokaż mniej

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  Best Access Doors

  Jan 2022 - now

  Technical Project Manager

  Overall responsibility for the functioning of the operations activities including technical issues, system errors, mapping, and integration, working with developers for prospective workflows, order synchronization from different platforms, managing and direct order management & customer service department, distribution, dealing with Vendors & manufacture, purchasing, planning and inventory control, logistics, sales support. Reviews, analyzes and evaluates business procedures. Implements policies and procedures that will improve day-to-day operations. Ensures work environments are adequate and safe. Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.  Working with the Edi Mapping & Integration Team to make sure work requests are delivered within the target SLA Coordinate with the Delivery Managers, customers and/or delivery teams to negotiate delivery dates.  Production Ticket closure: Monitor customer tickets and help Delivery Managers drive tickets to closure by working with the Production Support teams and the customer.  Quality and Process Improvement: Coordinate with cross-functional teams on bringing up quality and process issues and work with them to come up with recommended changes.  Reading and fixing errors on EDI documents 850-940-945-856-855-870-846 etc  Closely work with interdepartmental managers, developers, and the CEO of the company.  Directly report to CEO, and have weekly monthly, and project-based meetings.  Provide direction on tenders and quotations for bulk orders and fulfillment requirements.  Work on shipping optimization, when a product qualifies for freight charges, residential freight, liftgate, etc.  Record all billable client activities into the company's time billing software.  Work closely with project managers, technical project managers, other data analysts, consultants, and account managers in the support of accounts. Pokaż mniej