
Brian Ward
Assistant Manager / Projectionist

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About me
Customer Service Specialist
Education

Waterford Mott High School
1996 - 2000High School Diploma General Education
Ferris State University
2000 - 2005Bachelor of Applied Science (B.A.Sc.) Television and Digital Media Production
Experience

AMC Theatres
Jul 1999 - May 2006Assistant Manager / ProjectionistProjectionist; Operated and maintained 35mm film projectors for 25 auditoriums simultaneously on a daily basis. Performed weekly and monthly maintenance checks to ensure projectors and theater sound equipment operated at an optimum viewing level. Assistant Manager; Responsible for overseeing daily staff activity for all concession stand, box office, and usher personnel. Scheduled breaks, assigned teams and daily tasks to employees as needed. Daily inventory check of all concession stand and warehouse stock. Performed daily audits on concession stand and box office employee cash registers Show less

Global Security LLC
Jan 2000 - Mar 2008Regional Security SupervisorPart Time Security Officer for Star Security working on the weekends at various Star Theaters locations across the Metro Detroit area. Star Security became Global Security Services in 2005 when Star Theaters merged with AMC Theaters. Promoted to Regional Security Supervisor September in 2007. Oversaw the daily security operations for all AMC Theatres in the state of Michigan. Attended weekly meetings with local theater management to address staffing needs for major movie release dates. Handled all scheduling, staffing, and performance reviews for all Non-Police Security Personnel. Maintained working relationships with local Police Departments. Show less

Palace Sports & Entertainment
Jun 2002 - Sept 2002Intern - Broadcast DepartmentDirected team interviews with players and coaches of the Detroit Fury Arena Football team. Logged game footage, organized Detroit Pistons video library, and edited player highlight reels. Assisted with camera, grip and field microphone operations while working both Detroit Shock and Detroit Fury sporting events.

Wayne County Regional Educational Services Agency
Jun 2004 - Jan 2005Intern - Television and Multimedia Services DepartmentAssisted with all aspects of Production for Tech To Go DVD training series. Created sets, ran all audio/visual equipment and edited episodes on AVID system. Designed the new intro for broadcasted shows and the DVD series using Lightwave 3D, and authored two DVD volumes of “Tech to Go” using Sonic Fusion on a MAC OS9 system.

DataNet Systems
May 2006 - Nov 2007Lead Master Control OperatorContracted to Ford Communications Services. Oversaw daily operations of Ford Communications Network Control Center. Broadcasted distance learning training sessions, as well as Corporate and Executive announcements on Ford's satellite television network. Encoded and streamed live video feeds for broadcast and to be posted on Ford’s dealer training website. Worked closely with clients, vendors, and producers, providing customer service and assistance on multiple projects. Participated in point to point fiber transmissions as well as Satellite Media Tours for major corporate announcements with major broadcast networks such as; Bloomberg, CNN, NBC, ABC, MSNBC & FOX News. Show less

TONE-e Films
Jun 2006 - Oct 2016Freelance VideographerLive Event Videography, specializing in Weddings celebrations. Contracted for the set up and operation of all video equipment required for live events including; cameras, lighting, microphones, cabling, receivers, projectors, screens, tripods, & stands. Served as a Production Engineer for multiple live events requiring multi camera feeds, utilizing the operation of video switchers, scan converters, and computers to display the event live on multiple screens. Notable corporate clients include; NFL Films, Quicken Loans, Ford Motor Company, MTV & Comedy for a Cause. Show less

Comerica Bank
Dec 2007 - Nov 2014Corporate Security - Security Console OperatorMonitor daily Alarm activity for over 500 locations nationwide. Assisted technicians in the field on a daily basis with the installation, programming, and troubleshooting of alarm devices at all locations. Tracked daily activity for over 40 locations Nationwide using a proprietary card access system. Assisted Card Access administrator with programming for access cards and alarm input points. Defined standards and programming for over 5,700 CCTV cameras on 600 + networked DVR units. Monitor Alarm Activity on a GPS tracking system, relaying coordinates of active GPS Trackers to local Law Enforcement agencies. Established a strong working relationship with multiple Vendor service coordinators, and created a Service Tracking Log that became instrumental to the department in ensuring a timely and satisfactory completion of all service requests Show less

10ten Studios
Nov 2014 - Oct 2016Administrator / Production Coordinator / Videographer / EditorOversaw and ran daily operations for video production company. Interfaced with clients on a daily basis to coordinate and schedule production and editing crews to meet project requirements and deadlines. Managed payroll, invoicing, billing, and monthly inventory. Developed and implemented new strategies to improve daily operations such as; developing new contracts; converting to an all digital e-signature format; tracking and storage of digital media content. Moved to full time Video Production position in May 2015 when the business owner decided to restructure the company and move the business in a new direction. Oversaw and managed operations and productions for all social events such as Weddings, Mitzvah celebrations, Anniversary’s, and more. Show less

Encore Event Technologies US
Oct 2016 - Mar 2022Director Of Event TechnologyEncore (formerly PSAV) - Responsible for the overall sales, operations management, revenue capture, and achievement of profitability goals of Event Technology and Audio Visual Services at the Ann Arbor Marriott Ypsilanti Hotel. Direct daily floor operations by managing the scheduling of event staff, scheduling of equipment, and overseeing the execution and operations of events ranging from small meetings to large corporate retreats. Accurately anticipate and forecast upcoming business levels on a weekly, monthly, quarterly, and yearly basis. Manage financial operations by completing daily billing reports and invoicing, managing subrentals and consumable inventory, and reviewing monthly P&L statements. Effectively maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including up-sell and cross-sell opportunities, and submitting proposals to customers in a timely manner. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various PSAV supporting functions and departments. Show less

Nationwide Video
Mar 2022 - nowCustomer Service Specialist
Licenses & Certifications
- View certificate

Google IT Support Professional Certificate
CourseraMar 2021
Honors & Awards
- Awarded to Brian WardEagle Scout Boy Scouts of America May 1999
Volunteer Experience
Eagle Scout
Issued by Boy Scouts of America on May 1993
Associated with Brian Ward
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