Ntwanano Mathebula

Experience

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  Telkom SA

  Jan 2015 - Sept 2015

  System Analyst

  Responsible for network surveillance and analysis Tests and reporting of defects Help our customers install applications and programs Assuring network availability Performance on an operational level. Monitoring Procedures of network Performing system testing. Managing and maintaining networks Designing and implementing new systems by choosing and configuring hardware and software Performing administrative duties

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  Plazaboard Centre

  Sept 2015 - Aug 2016

  IT Administrator

  Administrating the Ultisales Retail SoftwareProvide technical support to the POS (Point Of Sale)Support and maintenance of Local Networks (LANs) and Wide Area Networks (WANs).Assist with the deployment, configuration and management of computing services and infrastructure maintain computing and network infrastructure.Windows operating system installations and patches.Set up and configure a work station and connect the user to network service.Perform daily systems administration, licensing of software programs.Plan, coordinate, install, configure and manage all windows systems and programs.Perform Ultisales Retail software Monthly back-ups.Provide system support with regards to printing, internet access and e-mail.Provide support for MS Office 2010,2013, Ultisales Retail Software.Assist with fixed assets verification and Reconciliations.Involved with stock take procedures.Inventory control. Show less

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  Placement Partner Recruitment Software (Parallel Software Pty Ltd)

  Aug 2016 - Oct 2022

  Working with an agile team to develop, test, and maintain web and desktop-based business applications built on Microsoft technologiesPair with other developers and learn the software development process and lifecycle of a feature requestContinue to learn and hone skills as a software engineerFocus on depth of knowledge and expertise in a certain language, toolset, and area of the stackRaise questions and clarify any ambiguity the junior developer has with an idea or processHunt and fix bugsEvaluate, assess and recommend software solutionsDesign and model solutions that fit the problem domain Show less Customer liaison to project requirements, scope, and integration with existing systemsDevelopment, configuration, integration, testing, optimization, implementation and debug of bespoke customer solutionsTesting of software applications or hardware devices that may be deployed to enhance the solutionResolve technical issues and offer proactive technical supportDevelopment of tools that may be used by others to help provision, manage or troubleshoot deploymentsDocumentation of solutions to ensure support teams and other consultants can participate in the support and onward developmentWorking both remotely and on customer sites where appropriate to perform tasks Show less

  • PHP Developer

    Mar 2020 - Oct 2022

  • Junior Web Developer

    Oct 2017 - Mar 2020

  • Technical Support Consultant

    Aug 2016 - Oct 2017
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  Netstar

  Oct 2022 - now

  Software Support Engineer

  Maintain and support Vigil Cloud and Safe and Sound solutionMaintain and monitor Vigil Plus hosted solutions as well as those that are self-hosted by various clientsProvide support for VCAM, Vigil Online and Partner PortalResponsible for providing Tier 2 and 3 software and application support for South Africa and other African countries (Swaziland, Botswana, Angola, Zimbabwe, Zambia, Mozambique and Namibia)Provide technical advice, guidance to Tier 1 support teamsLiaison between development team in Australia (Pinpoint) and NetstarEnsure that the African support team is trained in all areas of software and hardware diagnosticsLiaise with service providers in the African countriesMaintain and monitor various web servers, application servers, hub servers and SQL databases remotelyDeployment of software releasesAssist with the testing and roll-out of software updatesLog change requests and attend CAB (change-advisory board) meetingsRecommend procedures and controls for problem preventionCheck the health of the system periodically during office hours and after hours (when on standby)Build and maintain relationships with internal and external stakeholdersLog and manage action requests for problems detected on the system Show less