Alejandra Greco

Experience

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  Telecom Networks

  Feb 2006 - Mar 2007

  Customer Service Supervisor

  Customer Service Supervisor for Stretch & Cover (www.stretchandcover.com). Serve as an escalation point for irate customers and complex situations. Organize, distribute and supervise all daily tasks among the Team. Strategic planning. Troubleshooting. Reporting for upper management Team. Team member’s performance: audits and reviews.

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  Sabre Airline Solutions

  Mar 2007 - Jun 2015

  Business Analysis and Project Management for SAP Implementation for the Airline Solutions Department: standardization of data and automation of processes. Process re-design and procedure creation. Technical assistance and identification of system issues with SAP. Creation of Business Requirement Documentation for Technical Support and Developer Teams. Business Analysis of needs and identification of root causes of process inefficiencies. Project Management of phases within the overall project. System testing and Post-implementation evaluations. Show less

  • Airline Solutions Contract Support

    May 2011 - Jun 2015

  • Customer Service Business Analyst – Contributor

    Mar 2007 - Apr 2011
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  Embajada Britanica en Montevideo

  Jul 2015 - Sept 2015

  UK PAVILION OFFICER – EXPO PRADO 2015

  Temporary occupation at the UK Embassy in Montevideo to manage, coordinate and install a Corporate Stand at Uruguay’s most important Agricultural International Fair to promote Business between Uruguay and UK as well as attract new investors to both countries. Present Business Plan and Stand proposal to different UK Companies with representation in Uruguay in order to obtain their sponsorship to fund the stand. Source vendors for the stand implementation: internal and external decoration, audio, lights. Source vendors and manage the installation of a Tea House and an English Pub inside the Pavilion. Responsible for coordinating, monitoring and supervising all activities, personnel and providers inside the Pavilion. *Awarded the 1st prize for the Best Stand at the Expo Prado 2015. Show less

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  Altisource Rental Homes

  Nov 2015 - Jan 2016

  Vendor Management & Procurement Team Leader

  Specialized in organizing and leading the Technology Sourcing and Procurement Team within the Corporate Vendor Management Department. Organize and distribute all technology (Software, Hardware) Sourcing and Procurement requests Company wide, managing a Team of 6 Sourcing Analysts based in different facilities (Montevideo and India). Produce reports on overall Team Performance. Develop Key Performance Indicators (KPI) for the Team. Participate in Strategic initiatives to improve the Department’s performance and reach annual goals. Show less

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  Altisource Technology

  Jan 2017 - Jun 2021

  SOURCING AND REPORTING ASSISTANT MANAGER

  Focused on strategic global Sourcing and Procurement Operations, implementation of new processes and creation of a new reporting structure for the Corporate Procurement Department. Utilize analysis and problem solving skills to propose changes to improve processes and provide a better service to our internal customers and external vendors. Manage, standardize and centralize all procurement data for the Department. Report on spend, savings and overall Department’s performance to Executive Board of Directors and key Stakeholders. Develop, implement and align policies and procedures to comply with internal and external Company audits. Provide new solutions and processes to improve daily operations and reach the Department’s and Company’s annual Goals. Show less

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  Trafigura

  Sept 2019 - Jul 2023

  • IT Project Manager

    Nov 2020 - Jul 2023

  • Information Technology Business Analyst

    Sept 2019 - Jun 2021
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  Oracle NetSuite Solutions

  Jan 2022 - now

  • Consulting Portfolio Lead

    Jun 2023 - now

  • Customer Success Manager

    Jan 2022 - Jul 2023