Maria Perez

Experience

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  Kakau postres

  Apr 2012 - now

  -In the role of a bakery business owner, oversight encompasses all aspects of the operation, including money management, business hours, and ensuring adherence to food safety standards. Customer concerns are personally addressed with empathy, leading to adjustments in the business model and services to accommodate custom cake designs.-Optimized the bakery's operations through the implementation of streamlined processes and efficient production schedules. Fostered a positive work environment and promoted staff collaboration by conducting training and team-building activities.-Customized cake designs to meet individual customer requirements, turning their visions into delectable and visually stunning creations.-Resolved issues quickly through meticulous research and quick decision making to maximize customer satisfaction.Utilized effective marketing strategies, both online and offline, to expand the bakery's reach and attract new clientele, resulting in increased sales and brand visibility.-Continuously innovated cake designs and flavors, staying ahead of industry trends and captivating customers with fresh and exciting offerings. Show less

  • Business Owner

    Sept 2012 - now

  • Owner

    Apr 2012 - now
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  Universidad del Valle de Atemajac

  Sept 2014 - Sept 2015

  Professor

  -Helped students build essential learning and study skills to achieve their educational goals through personalized guidance and support -Taught students to exercise problem solving methodology and techniques during tests by Maintained positive classroom environments and reinforcing rules for behavior and relationship-building actions. -Foster effective communication and collaboration between parents, students, and educators, ensuring each student's academic progress, individual needs, and overall development were addressed through productive parent conferences, lesson plans, and classroom activities.-Oversaw and direct parent conferences, lesson plans and classroom activities ensure By facilitating productive parent-teacher conferences and well-designed lesson plans, the goal is to enhance students' learning experiences, tailor instruction to meet their specific strengths and challenges, and promote positive engagement in classroom activities. Show less

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  The Cheesecake Factory

  Mar 2018 - now

  -Proficiently processed sales transactions , accepting cash and credit card payments, issuing receipts, and providing accurate change to prevent long customer wait times at the cash register. -Maintained a clean and organized environment through daily completion of recovery tasks, optimizing productivity and enhancing the overall shopping experience for customers -Proficiently processed sales transactions , accepting cash and credit card payments, issuing receipts, and providing accurate change to prevent long customer wait times at the cash register. -Conducted comprehensive training sessions for newly onboarded team members, covering cash register operations, stock procedures, and customer service protocols.. -Demonstrated exceptional customer service skills by engaging with patrons, addressing inquiries, and resolving issues promptly at the checkout counter. Show less

  • bakery

    Mar 2018 - now

  • Cashier

    Mar 2018 - Apr 2021
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  Autónomo

  Jun 2021 - now

  Owner

  -Kick started a food truck service business to serve my designed menu to serve multiple communities and expose my culinary expertise-Formulated and implemented a comprehensive marketing strategy encompassing various initiatives. This involved utilizing social media platforms as powerful tools to highlight our delectable dishes, launching targeted ad campaigns to reach specific audiences, and forging partnerships with local influencers to amplify our brand presence.-Achieved a noteworthy boost in customer satisfaction. The positive impact was evident through a surge in favorable online reviews and increased word-of-mouth referrals. As a result, our efforts attracted a wave of new customers while also encouraging existing patrons to return more frequently-Enhanced staff motivation and professionalism through training and recognition initiatives resulted in strong team performance. This led to improved teamwork, faster service, and a more positive dining experience for customers. Show less

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  Spice ft services llc

  Jun 2021 - now

  Business Owner

  - Kick started a food truck service business to serve my designed menu to serve multiple communities and expose my culinary expertise- Formulated and implemented a comprehensive marketing strategy encompassing various initiatives which involved utilizing social media platforms as powerful tools to highlight delectable dishes, launching targeted ad campaigns to reach specific audiences, and forging partnerships with local influencers to amplify our brand presence- Achieved a noteworthy boost in customer satisfaction. The positive impact was evident through a surge in favorable online reviews and increased word-of-mouth referrals. As a result, our efforts attracted a wave of new customers while also encouraging existing patrons to return more frequently- Enhanced staff motivation and professionalism through training and recognition initiatives resulted in strong team performance. This led to improved teamwork, faster service, and a more positive dining experience for customers. Show less

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  TELUS International AI Data Solutions

  Jun 2024 - now

  Online task contributor

  Completed a variety of remote tasks with accuracy and efficiency, including data entry, content moderation, and research projects. Maintained strict adherence to deadlines and project guidelines while consistently delivering high-quality results.