Jacob Jarvis

Experience

• 

  Contractor

  Jan 2003 - Jan 2006

  IT Engineer

  Multiple project contracts:* Call center technical support, tier 1 and 2.* System refresh project contractor* IT logistics for financial services training* Onsite field support for OEM PC vendor* Onsite helpdesk and special projects engineer for leading software vendor

• 

  Bohemia Interactive Simulations

  Aug 2006 - now

  * Conducted in-depth client service analysis for Sales teams* Developed and maintained ERP systems integrations in support of key business processes* Designed and distributed service analytics reports for management action* Provided expert review of complex client technical service requirements* Reviewed and correlated client contractual service requirements to business process applications* Guided team member's professional development* Provided tailored technical sales support services to executive and sales teamsTools included Power BI, NetSuite, Jira, Slack, and node.js-based integrations. Show less * Designed and implemented network architecture for multiple global offices with WAN services* Deployed multiple internal and external applications, including user account management, replicated file servers, project and issue tracking systems, documentation applications, and database servers.* Specified requirements, designed the system, solicited vendors, and deployed whole-office networks in Australia, Czech Republic, and the United States.* Developed additional simulation system training content and rapid-development projects including IED control system, courseware template system, and crew-served weapons system trainer demonstrator.* Taught product training courses as needed.* Provided on-site logistics, organization, and demonstration of trade show activities. Show less

  • Solutions Engineer

    May 2019 - now

  • Assistant Technical Support Manager

    Feb 2018 - Apr 2019

  • Senior Support Specialist

    Aug 2014 - Jan 2018

  • IT Engineer

    Aug 2010 - Aug 2014

  • IT Engineer

    Aug 2008 - Aug 2010

  • Game Designer

    Aug 2006 - Aug 2008