
Cathleen Smith
Office Manager

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About me
Massage Therapist
Education

Scrum Alliance
2015 - 2015CSM Certified ScrumMaster Certified Scrum MasterCompleted CSM

Virtual Training Center
2014 - 2015Certificate Microsoft Excel 2010-2013This online training was very useful in filling in all the gaps with specific products I work on regularly such as Excel and Word. It was a great resource for weekend classes to update my knowledge on things I haven't used within a program.

Virtual Training Center
2014 - 2015Certificate Microsoft Project 2000
Idaho State University
-Associate of Applied Science Massage Therapy/Therapeutic Massage 3.85
Johnson County Community College
2015 - 2016Lean Six Sigma Green Belt Project ManagementAt JCCC I primarily focused on my certification in project management. During the year of attendance I also received a green belt in Lean Six Sigma with Black Belt training thereafter.

Idaho State University
-Medical Massage
Centriq Training
2015 - 2015ITIL Certification QualityAt Centriq, I updated all my software skills within the Microsoft Suite. I also received some project management training as well as customer service and management training.

Johnson County Community College
2015 - 2016Certification in Project Management Project Management
Centriq Training
2015 - 2015SharePoint 2013 Project Management
Experience

I.TWorks
Jan 2000 - Mar 2010Office ManagerManaged the operations and maintenance with a staff of 25+ employees. Responsible for the planning, implementation, administration and support of existing and new information technology projects. • Provided support and management for various project life-cycle phases, including defining scope, business requirements, reporting, testing, implementation, etc. • Coordinated a team of matrixed resources across IT and Other business support groups or organizations. • Confirmed that the scope and direction of each project remained on schedule and within budget.• Eight years of Professional Experience in various aspects of Business Management.• Eight years of Front Line Supervisory experience • Five years of Executive, Administrative and IT Staff Recruiting.• Four years of Leadership and Project Management with budgets of at least $1,000,000+ annually.• Three years of hands-on experience in Human Resources. Show less

Ameristaff
Feb 2012 - Aug 2013Talent Acquisition Specialist, Employment RecruiterResponsible for delivering all facets of recruiting success throughout the organization. Lead the creation of a recruiting and interviewing plan for each available position.• Experienced with human resource functions to recruit and validate staffing candidates for clients in a broad range of industries including; clerical, administrative, executive management, Information Technology (IT), industrial, warehouse and various labor positions. • Conducted background checks, skill testing, tax preparation, I-9 forms and E-verification.• Communicated with clients regarding specific job orders, candidate submittals and other candidate matters (conference calls, etc.).• Established and maintain and promote relationships with hiring managers to stay abreast of current and future hiring and business needs.• Networked through industry contacts, association memberships and trade groups while developing new and creative recruiting ideas and processes.• Projected yearly recruitment expenditures for budgetary considerations, justifications and control.• Utilized social media, internet research tools, COATS and other recruiting software.• Evaluated recruitment and selection criteria to ensure conformance to professional, statistical, and testing standards, recommending revisions as needed. Show less

Express Employment
Sept 2014 - May 2016Contract Project Program ManagerLead Project Manager for the hospitality division of a worldwide fabric manufacturer valuing over $3,300,000 net worth. Managed a clientele base of 15,000+ with an average of 4000 jobs quarterly. • Prepared and managed projects covering multiple business areas.• Provided support and management on various project lifecycle phases; including defining scope, business requirements, reporting, testing, implementation, etc. • Proven ability to prioritize and manage multiple projects with the agreed timeline and budget requirements.• Acted as a client liaison in order to facilitate project completion.• Implemented training and protocol development to promote improvement in all aspects of the project. Show less

Idaho State University
Jan 2016 - nowMassage Therapist
Entrada Medical Billing
Jun 2016 - nowOffice Assistant• HIPPA Trained• Expanded secretarial functions• Providing information regarding sensitive information• Handle complaints, performing liaison activities and facilitate client needs
Licenses & Certifications

Lean Six Sigma Green Belt

Lean Six Sigma
Quality Council of IndianaMar 2016
ITIL v3
AXELOS Global Best PracticeJan 2016
Volunteer Experience
Economic Relief Advocate and Transition Council
Issued by American Association of Diabetes Educators on Jun 2013
Associated with Cathleen Smith
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