Maninder Kaur

Experience

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  Tim Hortons

  May 2016 - Oct 2017

  Supervisor

  >Maintained high standards of Customer services.>Prioritize the food habits of customers to provide best customer services.➢ Train, Schedules and provide Directions to the newly hired team workers.➢ Maintains the cleanliness of the store by ensuring that all maintenance duties are performed.>Process all the cash , Credit and Debit Transactions> Helped hiring manger to screen resumes of candidates >performed one to one interviews with candidates > Performed refrence checks Show less

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  Mohawk College

  May 2016 - Jul 2016

  Intern: Jr. Business Analyst

  Worked as a Jr. Business Analyst in Mohawk College on 2 projects (Hamilton Health Sciences and Quality Improvement of Mohawk College.Review and analyze the current policies and procedures.Conduct interviews with stakeholders to get deeper insightsSummarized all the data and provide best solution to improve quality services.

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  Walmart

  Aug 2016 - Oct 2017

  Cashier

  >Handle cash,credit and debit transactions >Delight customers >Provide best customer services by problem solving techniques .>Promote Walmart’s mastercard and other seasonal offers

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  KFC

  Oct 2017 - Jan 2019

  Supervisor

  ➢ Process all Point of Sale(POS)transactions accurately and efficiently while maintaining a friendly and professional environment➢ Maintains and stock up all the areas of store➢ Upselling new products>Prepare and make bank deposits.> Extensive in cash handling> Took part in recruiting process> Performed in person and phone interviews with candidates> Screen resumes

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  Walmart

  Jul 2019 - Jul 2021

  Customer Service Manager

  Leading and motivating team members Ensured customers are satisfied creating customer satisfaction opportunities and goals,Develop loyalty programsHandle complaints and queries from customers and staff

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  Scotiabank

  Jul 2021 - now

  Customer Solutions Advisor

  ➢ Helped customers with mortgage renewals, mortgage service and Investments renewals and Provided services in related to mortgage needs – change payment frequency, Make a lump-sum payment, Changed PAD acct for mortgage , calculating penalty amounts etc.➢ Helped customers with any property tax related enquiries➢ GIC renewals and set up new GIC’s➢ Educating customers and providing relevant and expert advise based on customer’s current needs➢ Educate customers about different investments Plans.➢ Informed customers about current market situation and recommend best mortgage products Show less

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  Northfield Immigration and citizenship Services

  Feb 2022 - now

  RCIC

  Educating and providing professional advice to clients about new immigration programs and requirements➢ Guide clients properly based on their needs➢ Experienced in Temporary resident permits, post-graduation work permits, visitor visa application express entry and PNP’s➢ In compliant with IRPA, IRCC, and CICC