Anjan Kumar

Experience

• 

  Echosoft infocom pvt ltd

  Dec 2017 - now

  Senior Executive

  • Supported customers from the US, UK, and Australia by ensuring online and timely technical support.• Supervised a team of 5 staff members as the subject matter expert (SME).• Followed up with customers & users to upsell the organization’s product plans.• Managed diverse issues related to browsers, email clients, viruses, pc optimization, third-party applicationconfiguration, windows troubleshooting, no boot, BSOD, etc.

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  Tata Consultancy Services

  Sept 2019 - now

  Process Associate

  • Liaised with Indian Gov. users (central board of indirect tax & customs) to provide required technical support.• Followed standard procedures and intimated internal teams to manage any escalations promptly.• Handled issues and queries pertaining to UAM (User Account Management), server, and two-factor authentication.• Strategized and proposed a process improvement plan to fill knowledge gaps for the associates lacking IT skills.• Aided management in developing training materials related to computer troubleshooting to help freshers. Show less

• 

  HCLTech

  May 2021 - now

  Compliance Officer (GRC)

  As a Compliance Officer specializing in Governance, Risk, and Compliance (GRC), I ensure adherence to regulatory requirements and mitigate risks within organizations. With a comprehensive understanding of compliance frameworks, I develop and implement strategies to maintain integrity and mitigate risks across all business functions. My role involves fostering a culture of compliance, conducting audits, and providing guidance to ensure organizational alignment with industry standards and best practices. Show less