Deep Enrich
Prateek Tyagi
System Administrator
108 followers
Ghaziabad, Uttar Pradesh, India
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About me
Associate Consultant - Critical Escalations Management, User Access Management and L2 Service Desk Management
Education
MDU Rohtak
2008 - 2012Bachelor of Engineering - BE Computer ScienceSchiller Institute Se. Sec. School, Ghaziabad
2006 - 2008Senior Secondary ScienceSchiller Institute Se. Sec. School, Ghaziabad
1995 - 2006Secondary
Experience
Dsky Technologies
Oct 2012 - Nov 2015System Administrator• Troubleshooting, desktops and laptops remotely (Microsoft and Macintosh) • Configuration of Microsoft products using remote access tools• Troubleshooting routers and networks remotely
Alpha Info System LLC
Nov 2015 - Nov 2021Business Analyst and IT AdvisorDeveloping and executing of strategies and protocols for improvement in business model.Technical Support Management
HCLTech
Sept 2022 - nowAssociate ConsultantCritical Escalation ManagementUser Access ManagementService Desk L2
Licenses & Certifications
Microsoft Certified Professional (MCP)
MicrosoftDec 2015Microsoft Certified Solutions Associate (MCSA)
MicrosoftDec 2015
Digital Marketing
Indian Institute of Technology, DelhiAug 2021
Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoDec 2014
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