Dinesh Payal

Experience

• 

  CHECKMATE SERVICES PVT LTD

  May 2014 - Dec 2016

  Coordinator

  ATM Co Ordinator

• 

  NCR Corporation

  Jan 2017 - Jan 2018

  Field Engineer

  off role engineer

• 

  AGS Transact Technologies Ltd

  Jan 2018 - Aug 2018

  Customer Support Engineer
• 

  NCR Corporation

  Aug 2018 - Feb 2021

  Customer Service Engineer

  . Customer Service Engineer. Provide Training to new joined engineers about ATM's & Company parameters. . Handling Second level maintenance & Escalation sites.. Support to All banks related to ATM's, Cash Deposit Machines and KIOSK.. Communicate with customers through mails/Voice to provide Service. .. Software/Hardware installation and configuration of ATM's, Cash Deposit Machines, E Surveillance and KIOSK.. Provide Training to Bank's Branch officials related to ATM's Cash loading and First level maintance.. Provide remote support to CRA and Bank officials for ATM's Hardware & Software problems.. Handling & Coordinating with Various Customers.. Customer Escalation Management. . Planning & Implementation of the process or part as per requirement. . Sharing End to End reports with my reporting Manager. . Ensuring Customer and Company expectations and SLA are met.. Closely monitoring daily operations for smooth functioning. . Work on all types of calls as Chargeable, Preventive Maintenance, Chronic Unit and Revenue Activities. . Handling Reconciliation cases with Electronic Journal and Machine Hardware logs.. Ensuring to met all parameters as per company expectations. Show less

• 

  AGS Transact Technologies Ltd

  Feb 2021 - Jan 2022

  Senior Engineer

  . Senior Customer Service Engineer. Provide Training to new joined engineers about ATM's & Company parameters. . Handling Second level maintenance & Escalation sites.. Support to All banks related to ATM's, Cash Deposit Machines and KIOSK.. Communicate with customers through mails/Voice to provide Service. .. Software/Hardware installation and configuration of ATM's, Cash Deposit Machines, E Surveillance and KIOSK.. Provide Training to Bank's Branch officials related to ATM's Cash loading and First level maintance.. Provide remote support to CRA and Bank officials for ATM's Hardware & Software problems.. Handling & Coordinating with Various Customers.. Customer Escalation Management. . Planning & Implementation of the process or part as per requirement. . Sharing End to End reports with my reporting Manager. . Ensuring Customer and Company expectations and SLA are met.. Closely monitoring daily operations for smooth functioning. . Work on all types of calls as Chargeable, Preventive Maintenance, Chronic Unit and Revenue Activities. . Handling Reconciliation cases with Electronic Journal and Machine Hardware logs.. Ensuring to met all parameters as per company expectations. Show less

• 

  CMS Info Systems

  Jan 2022 - now

  Senior Customer Service Engineer

  . Senior Customer Service Engineer. Provide Training to new joined engineers about ATM's & Company parameters. . Handling Second level maintenance & Escalation sites.. Support to All banks related to ATM's, Cash Deposit Machines and KIOSK.. Communicate with customers through mails/Voice to provide Service. .. Software/Hardware installation and configuration of ATM's, Cash Deposit Machines, E Surveillance and KIOSK.. Provide Training to Bank's Branch officials related to ATM's Cash loading and First level maintance.. Provide remote support to CRA and Bank officials for ATM's Hardware & Software problems.. Handling & Coordinating with Various Customers.. Customer Escalation Management. . Planning & Implementation of the process or part as per requirement. . Sharing End to End reports with my reporting Manager. . Ensuring Customer and Company expectations and SLA are met.. Closely monitoring daily operations for smooth functioning. . Work on all types of calls as Chargeable, Preventive Maintenance, Chronic Unit and Revenue Activities. . Handling Reconciliation cases with Electronic Journal and Machine Hardware logs.. Ensuring to met all parameters as per company expectations. Show less