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Stanley Edward

Stanley Edward

Core Network - Operations Engineer

Followers of Stanley Edward632 followers
location of Stanley EdwardUnited Arab Emirates

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  • Timeline

  • About me

    Service Delivery Manager (SDM) - Customer Support @ Ericsson

  • Education

    • Bishop Ubagarasamy Hr. Sec School, Tirupur

      1992 - 1996
      High School High School/Secondary Diplomas and Certificates Outstanding

    • Indian Institute of Management, Calcutta

      2021 - 2022
      EPBMI - Executive Program in Business Management International Business Administration and Management, General

      Completed rigorous coursework covering a wide range of business disciplines, including strategic management, finance, marketing, operations, and leadership.Engaged in collaborative projects and case studies, applying theoretical concepts to real-world business challenges.Developed strong analytical and decision-making skills through hands-on learning experiences and interactions with industry experts.

    • Bharathiar University

      1996 - 2000
      Bhachelors in Engineering Electronics and Communications First Class with Distinction

  • Experience

    • Aircel

      Jul 2000 - Aug 2001
      Core Network - Operations Engineer

    • Saudi Telecom Company

      Oct 2001 - Mar 2004
      Shift Leader, Network Operations Center (NOC)

    • Eritel Telecom Corporation

      Apr 2004 - Jun 2004
      Chief Technical Consultant [Core Networks]

    • Vodacom Business Nigeria

      Jul 2004 - Jan 2005
      Chief Engineer - Core Network Operations

    • Ericsson

      Feb 2005 - now

      -Responsible for managing & leading a team of dedicated Technical support professionals (Locally and Globally) in full-filling the Customer Support contracts (KPI's / Lead Times) for Regional customers.-Handle / support various Technologies including 2G, 3G, LTE (4G), Revenue Management and Telecom IT solutions.-Handle customer management escalations, work under extreme pressure, handle network emergencies, co-ordinate with different stake holders.-Responsible for the P&L of the support contracts.-Generate new sales leads (Add On-Sales) with right Customer engagement.-Actively involved in support process enhancement, new process development and deployment there by increasing efficiency & Profitability.-Involved in Support Pre-Sales, Pricing, Contract negotiation of all the new projects. Show less

      • Service Delivery Manager (SDM) - Customer Support

        Oct 2010 - now

      • Solution Architect - CORE Networks

        Feb 2010 - Oct 2010

      • Team Leader - Customer Support (ELS)

        Apr 2006 - Jan 2010

      • Core Network & BSS Support Engineer (ELS)

        Feb 2005 - Mar 2006

  • Licenses & Certifications

    • ITIL Foundation Level

      AXELOS Global Best Practice
      Feb 2019

    • Critical Thinking: Challenging Assumptions

      Skillsoft
      Sept 2024
      View certificate certificate

    • Lean Six Sigma Yellow Belt (ICYB)

      Ericsson
      Feb 2012

    • Critical Thinking: Challenging Assumptions

      Skillsoft
      Sept 2024
      View certificate certificate

  • Honors & Awards

    • Awarded to Stanley Edward
      Ericsson Key Contributor Award from CEO - 2013 Ericsson 2013
    • Awarded to Stanley Edward
      Global SDM of the Quarter Ericsson Global 2013
    • Awarded to Stanley Edward
      Achieve Award from Head of MUME for excellent contributions in Customer Support Ericsson MUME - 2008 2008