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Nelson D.

Nelson D.

Customer Support Officer

Followers of Nelson D.2000 followers
location of Nelson D.Lagos Mainland, Lagos State, Nigeria

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  • Timeline

  • About me

    Independent Sales Specialist | Risk Support | Customer Support | Business Process |Digital Sales|CyberSecurity Analyst

  • Education

    • UNIVERSITY OF IBADAN, IBADAN OYO STATE, NIGERIA

      -
      B.sc Economics

  • Experience

    • MTN NIGERIA

      Aug 2011 - Sept 2016
      Customer Support Officer

      • Resolve customers complaints via phone, emails etc.• Use telephone to reach out to customers and verify account information.• Assist with placement of orders, refunds etc• Advice customers on company products and services.• Suggest solutions when a product malfunctions.• Inform customers on deals and promos.• Sell products and services.• Answer questions about warranties or terms of sale.• Attempt to persuade customers for not leaving a particular product or the company Show less

    • Outcess

      Oct 2016 - Jan 2018
      OUTBOUND TELEMARKETING OFFICER

    • Renmoney

      Jun 2018 - Mar 2020
      Telesales Analysts

    • Rosabon Financial Services

      Mar 2020 - Aug 2022
      Telesales-Sales Associates

    • Page Financials

      Sept 2022 - Dec 2023
      Financial Associate

    • Working Daddy

      Jan 2024 - now
      Independent Sales Consultant

  • Licenses & Certifications

    • Basic For Public-Private Partnership

      Young African Leaders Initiative
      Jan 2016

    • Management Strategies For People And Resources

      Young African Leaders Initiative
      Jan 2016

    • Graduate Membership

      Nigerian Institutes Of Management (NIM)
      Jun 2010

    • Digital Marketing and strategy

      Livity Africa
      May 2016

    • Supply Chain Management

      MTN Nigeria
      Feb 2016

    • MTN Nigeria Customer Care Training

      MTN Nigeria
      Aug 2011

    • Fundamentals Of Purchasing and Vendor Management

      MTN Nigeria
      Feb 2016

    • Inbound Sales

      HubSpot Academy
      Jul 2016
      View certificate certificate

    • MTN Nigeria Effective Communication Programmes

      MTN Nigeria
      Nov 2012

    • Common Administrative Support Tasks

      MTN Nigeria
      Feb 2016

  • Volunteer Experience

    • As an Educator

      Issued by Educationa Right Campaign on Sept 2011
      Educationa Right CampaignAssociated with Nelson D.

    • YelloCares

      Issued by MTN Nigeria on Jun 2012
      MTN NigeriaAssociated with Nelson D.

    • Provost

      Issued by NDLEA-Drug Free Club on Jul 2010
      NDLEA-Drug Free ClubAssociated with Nelson D.