Deep Saini

Experience

• 

  Firstsource

  Aug 2019 - Feb 2024

  Senior Customer Service Representative
• 

  BHC Agency

  Dec 2023 - now

  Business Development Associate

  Involved in business strategy, Marketing, data mining, data scraping, data cleaning and leading Sales with B2B client interaction

• 

  Dublin Business School

  Jan 2024 - now

  Student

  I am Deep Jagdeep Saini, transitioning from a successful tenure in sales and customer service to a dynamic role as a business analyst. With a solid foundation in customer-centricity, negotiation prowess, and sales acumen, I am leveraging my transferable skills to excel in the realm of data-driven decision-making and business analysis.In my previous roles, including positions at Epicenter Technologies Private Limited, Firstsource Solutions Limited, and Tech Mahindra Business Services, I consistently delivered results by exceeding sales targets, resolving customer issues, and ensuring compliance with regulatory requirements. These experiences have honed my communication skills, problem-solving abilities, and stakeholder management expertise, setting the stage for a seamless transition into business analysis.Fueling my career transition is my ongoing pursuit of a Master's in Business Analytics at Dublin Business School. This educational endeavor equips me with advanced analytical tools and methodologies, empowering me to extract actionable insights, optimize processes, and drive strategic decision-making. Proficient in data analysis tools such as Excel, SQL, and Tableau, I am poised to contribute meaningfully to data-driven initiatives within your organization.Beyond my professional pursuits, I am committed to continuous learning and personal development. Actively participating in workshops and seminars, I sharpen my leadership skills, enhance my teamwork capabilities, and stay abreast of industry trends. Additionally, my involvement in community service projects underscores my dedication to making a positive impact beyond the workplace.In summary, I bring a unique blend of sales expertise, customer-centricity, and analytical acumen to the role of a business analyst. Eager to contribute to your organization's success, I am poised to leverage my skills, experience, and enthusiasm to drive meaningful outcomes and propel business growth. Show less