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Joen Joy

Joen Joy

Freelance Photographer

Followers of Joen Joy797 followers
location of Joen JoyThiruvananthapuram, Kerala, India

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  • Timeline

  • About me

    Site Reliability Engineer | Vulnerability Management | ID&F | Experian

  • Education

    • Sree Buddha College of Engineering, Ayathil, Elavumthitta P. 0., Pathanamthitta, 689 625

      -
      Bachelor of Technology - BTech COMPUTER SCIENCE AND ENGINEERING 8 CGPA

    • M.H.S.S, Puthencavu, Chengannur

      -
      High Secondary Physics, Chemistry , Mathematics , Computer Science, English

    • M.M.A.R.S, Chengannur

      -
      High School - CISCE Physics, Chemistry, Mathematics , English, Computer Science

    • APJ Abdul Kalam Technological University

      -
      Bachelor of Technology - BTech Computer Science and Engineering

  • Experience

    • Joen Joy Photography

      Mar 2015 - Sept 2021
      Freelance Photographer

      To showcase my passion in 2D perspective

    • IEDC SBW undertaken by Kerala Startup Mission

      Nov 2020 - Jul 2021
      Chief Executive Officer | CEO

      IEDC stands for Innovation and Entrepreneurship Development Cell was formulated to promote innovation and entrepreneurial culture in educational institutions and to develop institutional mechanism to foster techno-entrepreneurship for generation of wealth and employment. And it is undertaken by Kerala StartUp Mission under Kerala Govt.

    • UST

      Sept 2021 - now

      Client Support Specialist | CSS• Worked in ServiceNow for ticket, incident and CR management for APAC regional clients.• Worked in P1/P2 incident calls based on SLA for Experian products ExperianOne or PCCA.• Worked in CR for Experian product Hunter CUG monthly report Automation in Powershell script.• Worked in Regular BAU and Experian products PCSM i.e, Powercurve Strategy Management in troubleshooting for License issue, studio issues, general issues and working in Policy rules related CR's.• Worked in Experian Product Crosscore for access provisioning.• Have splunk and postman testing knowledge to analysis logs and make investigation in Case and Incident tickets.• Worked as Oncall person for client live products for live production and bureau related issues based on SLA• SQL and Windows Powershell Automation and analysis knowledge • Awarded twice USTAR recognition from Client counterpart for automating Hunter weekly CUG report task for client. Show less

      • Developer II - Software Engineering

        May 2023 - now

      • Developer I - Software Engineering

        May 2022 - Jun 2023

      • Associate Software Developer

        Sept 2021 - May 2022

  • Licenses & Certifications

    • Generative AI Awareness Program

      UST
      Feb 2025

    • Build a Face Recognition Application using Python

      GUVI Geek Networks, IITM Research Park
      Apr 2021
      View certificate certificate

    • Programming Foundations: Fundamentals

      LinkedIn
      Oct 2022
      View certificate certificate

    • Python

      GUVI Geek Networks, IITM Research Park
      View certificate certificate

    • The Six Biases of Decision-Making

      LinkedIn
      Jan 2022
      View certificate certificate

    • Introduction to Python

      DataCamp
      Nov 2025

    • Data Science with Python Complete Course

      Udemy
      Apr 2022
      View certificate certificate

    • Step into Robotic Process Automation

      GUVI Geek Networks, IITM Research Park
      Dec 2020
      View certificate certificate

    • AI for India

      GUVI Geek Networks, IITM Research Park
      View certificate certificate

  • Honors & Awards

    • Awarded to Joen Joy
      USTAR RECOGNITION UST GLOBAL Nov 2025
    • Awarded to Joen Joy
      Client Appreciation Q4 2024 UST Global and Experian Jan 2025 This certificate is awarded to Joen Joy in recognition of his valued contributions and customer-first mindset.
    • Awarded to Joen Joy
      USTAR RECOGNITION Liz Feb 2024 SuperStar Award
    • Awarded to Joen Joy
      USTAR RECOGNITION Chandrashekhar Manikanta Pampana Feb 2023 Joen is extremely doing his job and helping team mates when ever required. I am so impressed with how you handled the P1/P2 bridge calls when seniors are not available and also appreciate you effort on completion of Hunter CUG weekly updation automation which is helpful to client to avoid manual work every week. Thanks for your support and keep up the good work.
    • Awarded to Joen Joy
      USTAR RECOGNITION Lejo Jacob Jul 2022 Recognition from the team and "There is special mention from customercounterpart and they are really happy on having you in team. Keep shiningand continue making us proud. Experian APAC Management"
    • Awarded to Joen Joy
      APJ ABDUL KALAM ENEGY QUIZ KSEB

  • Volunteer Experience

    • Student Ambassador

      Issued by Kerala Blockchain Academy on Jul 2018
      Kerala Blockchain AcademyAssociated with Joen Joy

    • Member

      Issued by Computer Society of India on Jul 2017
      Computer Society of IndiaAssociated with Joen Joy