Souvik Dutta

Experience

• 

  Tata Consultancy Services

  Sept 2015 - Mar 2022

  Working on a project as a test and support-lead in a leading Jewellery making E-commerce company• My responsibility in the project is to develop/maintain test scripts for the Advance Retail application• Involved in Test Case and Test Scenarios Document Preparation.• Logging Defects in QC and ensuring 100% defect-free application.• Worked as a joint resource (level 3 support) in ticket handling from service now. Worked as a Functional Tester in a Dutch grocery retail company to test data consistency between on premise and cloud migration.• Involved in Test Case and Test Scenarios Document Preparation.• Used SQL Server Management studio to fetch and compare data• Took part in on-prem to cloud (Azure) migration.• Worked as a Test Analyst for the Project. Worked as a functional analyst in a British multinational retailing company for checking the API outputsin a POS system.• Involved in different service testing through SOAP UI.• Involved in Test Case and Test Scenarios Document Preparation.• Used JIRA and attended Scrums to give daily updates.• Tested POS machines and different retail applications.• Worked as a single resource and earned customer appreciation upon successful delivery. Worked as a Quality Assurance Engineer on a project of a British multinational retailing companyheadquartered in London.• Involved in SIT, UAT, Regression, Sanity Testing.• Involved in Test Case and Test Scenarios Document Preparation.• Tested SAP sales module for sales data flow.• Taken part in multiple Agile ceremonies.• Logged defect in ALM, JIRA. Took part in the initial learning project programme conducted by TCS and completed my ILP in theAssurance domain

  • Quality Assurance Test Lead

    Jun 2020 - Mar 2022

  • Functional Tester

    Apr 2019 - Jun 2020

  • Functional Analyst

    Jun 2017 - Mar 2019

  • Quality Assurance Engineer

    Dec 2015 - Jun 2017

  • Assistant System Engineer Trainee

    Sept 2015 - Dec 2015
• 

  Cognizant

  Mar 2022 - now

  Senior Associate – QA Transformation & Program Management

  .Led organization-wide QA transformation programs, reducing onboarding time by 30% and supporting the scaling of 15+ cross-functional teams..Managed RFI and RFP processes for evaluating testing solutions, saving $75k annually and improving service delivery efficiency..Oversaw vendor performance using metrics for quality and timeliness, driving SLA improvement plans that reduced escalations by 15%..Conducted business reviews with stakeholders, resulting in a 20% improvement in service consistency. Show less