Stephen Tatro, MBA

Experience

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  Northwestern Mutual

  Jun 2009 - Aug 2009

  Financial Representative Intern
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  AAA Sign Co. Inc.

  Jun 2010 - May 2012

  Comptroller

  I served in the following capacities:Accounts Payable/Receivable ClerkJob Cost AnalystInventory ManagerPurchasing AgentOSHA Compliance OfficerDOT Compliance Officer (IFTA, IRP, UCR)Technical Support SpecialistKey Accomplishments:• Established a perpetual inventory system integrating with the automated information system to manage $250,000+ in current assets• Performed statistical Sales analysis on each contract to assess profitability• Implemented company-wide policies & procedures for O.S.H.A compliance promoting increased employee safety and product quality• Reduced uncollectible accounts by 40% in a year by restructuring the daily operations of the Accounts Payable department• Administered streamlined data entry procedures as a result of auditing inadequate internal controls on inventory and work in process reporting Show less

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  ADP

  Jun 2012 - Dec 2016

  Order-to-Invoice Billing Leadership Team- Strategically guide and direct 16 local and remote Associates to meet key business objectives in billing operations while simultaneously leading them to surpass their own personal goals- Manage escalations timely by obtaining and allocating necessary resources to ensure immediate reconciliation of billing inquiries to mitigate lost revenue - Identified metrics and revised operational procedures to drive business innovation and process improvement- Coordinated the successful invoicing project of more than $175 million for client W2s while ensuring seamless ongoing operations - Championed the automation of SOX reporting and adherence, considerably reducing audit times Show less - Selected for multiple ad hoc assignments to restructure and develop new processes including initiatives in training back office located in India, piloting the implementation of clients migrating to a new ADP product while redefining my current role in the process, and serving as a product expert amongst my peers- Designed a departmental report utilized by Sr. Management to track Associate & Team metrics to ensure the consistency, accuracy, accountability, and timeliness of performance reporting- Designated back-up to carry out my manager’s duties and responsibilities during absences including managing escalations and facilitating team meetings- Chosen for stretch assignment to act as interim Team LeadHonors & Awards:• 2013 - 2014 ADP Emerging Leaders Program Graduate• Distinguished as the 'Leadership Award' recipient amongst my ELP cohort as recognized by peer nomination Show less - Coordinates and executes the implementation of approximately 25-50 existing ADP Major Account Clients at any one time ensuring client satisfaction and retention through the development of project direction and conversion strategies for each client- Serves as a primary, project-level, liaison for the client throughout the implementation while overseeing the accurate, timely, and excellent installation of ADP Workforce Management Solutions with a focus on Payroll & Human Resource products- Manages problem resolution by obtaining and allocating necessary resources to ensure cohesive collaboration throughout the transition from Sales to Implementation to Client Services - Facilitates inter-departmental success by empowering fellow associates to excel through the punctual and thorough communication of objectives and expectationsKey Accomplishments:• Selected as an Expert Performer to train a new Associate in role within 6 months of on-boarding• Top 3 Major Accounts CMS Associate FY 2013 'Weeks to Start' (project begin to end)• Top 10 Major Accounts CMS Associate FY 2013 Overall Performance Organization Affiliations:ADP Adelante (Hispanic Business Resource Group)ADP Golf League Show less

  • Corporate Finance Manager

    Sept 2014 - Dec 2016

  • Implementation Specialist III - Major Accounts

    Apr 2014 - Aug 2014

  • Implementation Specialist II - Major Accounts

    Jun 2012 - Apr 2014
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  HCA Healthcare

  Dec 2016 - Jul 2019

  As Area Practice Manager, I was responsible for the overall daily operations and general management of the practices within the Georgia market. I processed complex information from a variety of sources, provided medical practice assessments, evaluated data and recommended action plans.I upheld a consistent and unwavering commitment to the policies and procedures established to ensure we provided care with the highest standard of excellence. I had a keen awareness of the drivers in my practices (Patient Satisfaction, Staff Engagement, Charge Capture, Provider Enrollment, Business Growth, and others) and regularly led in the execution of strategies to deliver on my Key Result Areas. I have a high aptitude to obtain, simplify, and summarize information to represent past and current results while forecasting outcomes to make data-driven business decisions with my expertise in Excel.- Intentionally involved in the acquisition, consolidation, and divestiture of practices in our market providing proactive leadership - Increased employee engagement scores by over 20% year over year by consistently communicating with providers and staff to ensure efficient workflows and compliance while seeking feedback for continued improvement. Show less As Practice Manager, I was responsible for planning, developing, organizing, implementing, and directing the daily operations of the clinics I serve. I managed the operational preparedness of the business and clinical functions of my practices through administrative and clinical staff to ensure maximum utilization of resources and the efficient delivery of services for my facilities. - Increased patient satisfaction scores by over 40% in the first 8 months- Operationally lead two Specialty clinics (GI & Urology) while providing administrative oversight to Neurology and Rehab Hospitalists- Strategically grew both Gastroenterology and Urology patient volumes by 35% and 15% year over year respectively- Reduced month over month unresolved Govt and Commercial Payor denials from a volume of 125-175 ($75k) down to 0-5 ($500 - $1k)- Improved key required clinical quality metrics by 50%+ year over year resulting in a direct increase in CMS reimbursable rates.- Successfully developed and restored key business relationships with internal and external stakeholders within our Hospital, Referring Providers, Vendors, and others to drive our business results. Show less

  • Area Practice Manager

    Apr 2018 - Jul 2019

  • Practice Manager

    Dec 2016 - Mar 2018
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  Tenet Healthcare

  Jul 2019 - Jun 2022

  Market Operations Sr. Leader

  As Lead Market Operations Manager, I had the privilege of serving 250+ staff members including 70+ Providers (MD/DO/NP/PAs). I consistently collaborated with Hospital C Suite Executives to strategize, operationalize, and implement tactics to achieve organizational objectives as the local Senior Leader for the Physician Medical Group. At the forefront of my mind in all decisions made, the impact on people including patients, providers, staff, and other stakeholders guided my resolve. What has set me apart in this role is my ability to cultivate a culture of engaged leaders that promote loyalty and engagement at all levels within the TEAM.My direct responsibilities included but were not limited to: Physician and NPP recruitment, practice operational oversight, mergers and acquisitions, onboarding and offboarding as well as relocations, real estate projects, compensation management, and growth including additional lines of business to support holistic care in the community. Under my leadership we accomplished the following:- Exceeded an aggressive EBITDA budget by $2M while increasing gross revenue from $50M to $70M including an 18% volume growth- Amid an unprecedented pandemic, o Successfully established a NeuroHospitalist Programo Expanded Neurology, Cardiology, OBGYN, Orthopedics, and Urology service lines with the addition of 20 new Providers- Drove Employee retention while mitigating turnover at a company leading 15% rate or less over my tenure- Empowered staff to own the patient experience that directly improved our Patient Satisfaction scores from 3.8 to 4.5 out of 5.0 stars- Remarkably attained top MACRA/MIPS Quality Scores in 7 of the 8 Service lines across the entire company for respective specialties Show less

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  Moss + Marsh Properties, LLC.

  Sept 2022 - now

  Owner | President