Asif K.

Experience

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  CVS Health

  Aug 2019 - Feb 2020

  Shift Supervisor
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  Walmart

  Mar 2020 - Mar 2021

  Pharmacy Technician
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  WeightWatchers

  Jun 2021 - Sept 2021

  Full Stack Software Engineer

  -Operated in an agile development environment with a ticket system and participated in traditional scrum ceremonies.-Developed regression tests to ensure new features integrated smoothly with older models, accounting for various components of workflow such as intuitiveness, impact, efficiency etc.-Assisted on the Account Recovery project cultivated by Signup & Login Crew which prioritized user experience for forgotten password scenarios. -Primarily utilized Tech Stack: Javascript Full Stack (Express JS as backend and ReactJS at front end), including writing unit tests in Jest and E2E UI tests in Cypress.-Presented final results to relevant stakeholders in a formal business environment, emphasizing benefit to users throughout the interface. Show less

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  Cloudian Inc

  Oct 2022 - Jul 2023

  Technical Support Engineer

  -Assist customers in resolving technical issues with the use of patch and Hyperstore version upgrades.-Closing out, on average, 50 system tickets through effective triage and troubleshoot options. -Manage stakeholder expectations by meeting SLA’s in response time and fostering partnerships within L1, L2, L3 and Critical Case teams. -Collaborate continuously with the technical support team to build efficient workflows targeted to boost customer satisfaction.-Assume complete ownership of customer tickets, from inception to completion, while maintaining necessary touch points along the way. -Provide creative troubleshooting support for customers on the Cloudian S3 platform. Show less

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  Altice USA

  Jun 2023 - now

  Systems Engineer