Natasha Procter

Experience

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  New Look

  Sept 2010 - Mar 2011

  Store Supervisor
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  JANE NORMAN LTD

  Mar 2011 - Sept 2011

  Concession Manager
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  Craven College

  Sept 2011 - Jun 2015

  Catering and Retail Services Manager

  -Full responsibility for the effective and efficient operation of catering and retail services throughout the College to maximise customer satisfaction and increase sales. -Directly line managing large team of staff across multiple sites - providing strong motivational leadership, and deploying staff effectively. All aspects of staff management from recruitment to training to managing performance and capability procedures.-Achieving income targets and expenditure budget and improving customer satisfaction levels across all areas of service. -Responsible for department KPI achievement, accurate maintenance and analysis. -Solely responsible for structured completion of annual and ongoing budget submissions and control, profit and loss management as well as all aspects of purchasing, supplier negotiation and contracting.-Providing an example of exceptional customer care and supporting and developing staff in relation to customer service to ensure consistently high standard achieved.-Good commercial awareness and business acumen – able to identify the needs of the business and create and implement new ideas to improve productivity and services in general.-Excellent planning and organisational skills - financial forecasting and strategic planning as well as event and project management. (Hospitality/Open days)-Diary and helpdesk management, meeting hospitality requests, supporting senior management team.-Managing back office Agility data and stock system including invoicing.-Cash handling, safe holding and general cash management. -Responsible for Food Safety, Health and Safety and Risk Management legalities and procedure. Show less

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  Aldi UK

  Jun 2015 - now

  Assistant Store Manager

  -Providing effective leadership and motivation of a large team of staff in a high tunover successful store.-Maintaining excellent standards of customer service.-Stock Ordering for all products, including maintaining and managing all aspects of waste and availability. -Managing and effectively deploying staff to ensure a productive team and store.-Improving, measuring and maintaining high levels of productivity and efficiencies within store.-Maximising sales whilst effectively managing costs.-Loss Prevention and strict Inventory control.-Safe/Cash management and security.-Daily store operational management.-Contributing to effective KPI achievement. Show less