Ashley Varnado

Experience

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  Various Mystery Shopping Companies

  May 2011 - Dec 2019

  Independent Contractor/ Quality Control Supervisor

  • Perform assignments for Mystery Shopping companies, & I am paid on assignment completion basis. • Determine schedules and assignments for work activities, based on work priority.• Inspect and monitor work areas.• Supervised employees. • Perform visual inspections of facilities.• Complete documentation needed to support my determination of quality of service, products, or food.• Submit reports and uploaded supporting photos• Conducted tests and inspections of products, services, or processes to evaluate quality or performance. • Gave full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.• The ability to communicate information and ideas in speaking so others will understand. • The ability to read and understand information and ideas presented in writing. • The ability to apply general rules to specific problems to produce answers that make sense. • The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).• Conducted covert and overt price, picture, and store audits.• Check for signage and promotional offers in stores.• Critique the quality of service provided by employees.• Observe restroom and business cleanliness.• Observe taste, temperature, and quality of food served at fast food and dine in restaurants.• Complete trailer checks, theater checks, and merchandizing assignments.• Mystery shop several establishments for quality control purposes. Show less

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  County of Kern

  Nov 2012 - now

  • Evaluates participant's interests, education, and experience to determine possible program placements; need for further training; possible employment opportunities; and develops plans to further participant's entry into the labor market.• Follows up on participants after placement in jobs to assist with any work related problems.• Enters and retrieves a variety of data and information from case management and job development databases.• Attends meetings and training sessions.• Interviews, screens and counsels program participants regarding employment barriers; and assists clients in developing resumes and interview skills, techniques and etiquette for employment interviews.• Conducts workshops and classroom training sessions in areas such as job search and job skills.*Create and conduct workshops and orientations*Trained new hires and extra help employees.*Pre-screen client's resume and refer client by sending resume to employers/job recruiter if client meets employment standards.*Excelled in critical thinking, communicating and collaborating with other department*Exceptional decision making and judgment ability*Counsel client on possible career goals or barriers to finding employment.*Screen applications and resumes.*Assists clients in developing interview skill, techniques and etiquette.*Serves as a liaison with the community, local businesses, other public and private agencies, department staff, and partner agencies.*Prepares, processes, and maintains a variety of records and reports. Show less • Takes proactive role in engaging individuals and families to value and secure self-sufficiency.• Under close supervision, monitors, evaluates, and implements case plans and, if applicable, compliance with court orders.• Evaluates socioeconomic factors affecting self-sufficiency, such as homelessness, low level education, drug addiction, employment, domestic abuse, mental illness, child abuse and neglect, etc.; provides case management, information or referral to individuals and families for social problems.• Provides case management and individual and family needs assessment to identify self-sufficiency barriers; makes appropriate referrals to other agencies.• Authorizes supportive services, such as foster care, transportation, child care reimbursement, respite care, In-Home Supportive Services, or if applicable, elderly and disabled services as needed.• Creates, processes, and completes necessary case records and reports manually and electronically, within mandated time frames, to meet federal audit requirements and meet outcome performance objectives.• Makes home calls or field visits in connection with case management assignments (which could include potentially volatile situations).• Transports individuals and families for court appearances, scheduled appointments, required activities, visitations or other purposes.• Maintains records, inputs data and retrieves information from case management computer systems.• Functions as a mandated reporter, reports possible abusive situations to appropriate social service programs.• Evaluates personal risk and uses good judgment to avoid harm.• Consults supervisor when problems are complex.• Works cooperatively with representatives from other agencies with related goals.• Attends training courses designed to further understanding of the social work• Administers drug tests (witness urine samples given by clients).• Prepares court reports and legal documents. Show less • Interviews case participants and other persons concerning child support matters.• Obtains statements, documents and other fact-giving material pertaining to child support matters.• Verifies information by in-house investigation, through computerized resources, personal interviews, telephone or form letters, contact with other agencies or institutions.• Evaluates information received from case participants and locate resources.• Analyzes child support cases and ensures compliance with current federal and state laws and guidelines.• Uses a computer to enter, edit, and maintain case data, along with the generation of necessary forms.• Initiates appropriate civil and criminal action.• Composes correspondence, preliminary reports and case summaries.• Determines and performs necessary actions to locate custodial and non-custodial parents and their assets.• Serves subpoenas and legal documents.• Calculates, negotiates and obtains support orders;• Initiates reciprocal actions with other state agencies and with participating foreign countries to obtain financial support.• Reviews cases for compliance with child support orders.• Identifies cases requiring complex or unusual action.• Enforces child support orders by utilizing debt collection techniques.• Conducts case orientation with case participants and assists in various forms of public outreach.• Testifies in court.• Assists the Child Support Attorney in hearings.• Interviews and negotiates with case participants.• Explains and calculates arrears utilizing child support computerized system.• Meets department goals and State performance standards Show less • Maintain case load of 300 for CalFresh and Medical cases.• Accurately keep record and document every case reviewed or processed.• Assist client from different socioeconomic backgrounds.• Process CalWorks, CalFresh, and Medi-Cal applications, renewals, and quarterly & semi-annual reports.• Conduct interviews with clients in order to determine eligibility and grant/deny/discontinue benefits. (Utilize CIV, MEDS, DHS, and Groupwise system technology)• Verify resources, expenses, employment, income and value of real property.• Train in Health Care Reform and CalHEERS System. Determine Medical and Covered California eligibility for clients.• Apply on client's behalf for Covered California insurance plans if they are not eligible for Medical.• Answer client’s call using Soft Phone and assist with case questions and eligibility concerns.• Send requests to the state to remove holds that prevent clients from enrolling in Health Care Options.• Order and issue Medical Benefit Identification Cards.• Troubleshoot cases that have inaccurate eligibility results.• Discontinue and grant CalFresh and Medical when necessary. Show less

  • Job Developer II

    Aug 2016 - now

  • Social Service Worker

    Mar 2016 - Aug 2016

  • Child Support Officer II

    Dec 2015 - Mar 2016

  • Human Service Technician III

    Nov 2012 - Dec 2015
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  County of Kern, Employers' Training Resource

  Aug 2016 - now

  Job Developer II

  *Effectively collaborate with various private and public sector programs. *Develop and conduct workshops and orientations *Trained new hires and extra help employees. *Work with Welfare to Work clients that were referred by DHS SSW. *Pre-screen client's resume and refer client by sending resume to employers/job recruiter if client meets employment standards. *Lean Six Sigma member *Paid work experience payroll *Track and complete monthly placement and statistical reports. *Track participants progress * Complete statistical and placement reports *Document payroll for Paid Work Experience program. *Excelled in critical thinking, communicating and collaborating with other department *Exceptional decision making and judgment ability *Assist client with job search *Counsel client on possible career goals or barriers to finding employment. *Screen applications and resumes. *Assists clients in developing interview skill, techniques and etiquette. *Solicits and develops job leads through contacting employers face-to-face and by telephone to explain program benefits and requirements. *Evaluates participant's interests, education, and experience to determine possible program placements; need for further training; possible employment opportunities; and develops plans to further participant's entry into the labor market. *Serves as a liaison with the community, local businesses, other public and private agencies, department staff, and partner agencies. *Enters and retrieves a variety of data and information from case management and job development databases. *Prepares, processes, and maintains a variety of records, statistical, and placement reports *Attends meetings and training sessions. *Interviews, screens and counsels program participants regarding employment barriers; and assists clients in developing resumes and interview skills, techniques and etiquette for employment interviews. *Conducts orientations, workshops, and classroom training sessions Show less

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  World Financial Group (WFG) - Team Velocity

  Jul 2020 - Dec 2023

  Referral Agent

  Interview clients to determine their current income, expenses, insurance coverage, financial objectives, or other information needed to develop a financial plan.Recommend to clients strategies in cash management, insurance coverage, investment planning, or other areas to help them achieve their financial goals.Manage client portfolios, keeping client plans up-to-date.Implement financial planning recommendations or refer clients to someone who can assist them with plan implementation.Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives. Show less

• 

  One Federal Solution

  Jan 2021 - Sept 2021

  SNAP Inspector Auditor

  Work independently and conduct a brief (15 minute) interview with store personnel; Survey and inspect key grocery items; Take 60-70 key photos for their report; Sketch the general layout of the store. Submit reports electronically through the OFS website; Meet strict reporting deadlines.

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  Manhattan Strategy Group

  Nov 2021 - now

  USDA Field Reviewer

  Meet strict reporting deadlines.Complete initial and follow-up online orientation on how to perform store inspections properlyTravel to assigned retailers and perform inspections of retail stores from your city of residence within a few days’ noticeIntroduce, present identification, and government documentation to store owner/manager for reviewCollaborate with the store owner/manager to collect dataDocument store conditionsPerform inspections and take relevant pictures on your mobile device as part of inspection performance and documentationPerform inspections following guidance from project team leaders to ensure inspections are performed professionally and properlyAccurately measure dimensions of a storeCreate a simple electronic sketch of the store layoutElectronically transmit the information via smart app or desktopGood communications and interpersonal skillsStrong analytical and critical thinking skillsStrong organizational and time management skillsFlexible and able to easily shift priorities with a can-do attitude in a fast-paced, often changing environment Show less