James Seymour

Experience

• 

  New Horizons Computer Learning Centers

  Jun 1996 - Sept 1997

  Principal Instructor

  Provide technical and application training to IT professionals. Instructed Novell and Microsoft engineering candidates (CNE and MCSE) in Enterprise design, maintenance and implementation as well as proper deployment of security procedures, virus protection methodology and protocols like TCP/IP, IPX/SPX and NetBEUI. Responsible for Internet and Intranet connectivity and security in a Novell-NT integrated environment. Responsible for network planning, installation and cabling of new computer learning facilities. Show less

• 

  MCI Corporation

  Sept 1997 - Dec 1998

  Network Engineer

  Ensured reliability and performance of network infrastructure for a MCI Mass Markets call center. Migrated 600 plus users from NT 3.51 to NT 4.0. Converted TCP/IP network to DHCP based IP strategy.

• 

  Xerox

  Dec 1998 - Dec 2000

  Principal Consultant / Novell Education Manager

  Senior Consultant and Manager/Technical Administrator of a Novell Authorized Education Center and VUE Testing Center. Provided high-end infrastructure consulting in Microsoft and Novell environments including integrated solutions, AD/NDS planning, migrations and enterprise-wide deployments. Created the industry’s most highly trained Network Engineers and Trainers in both Microsoft (MCSE) and Novell (CNE) platforms.

• 

  Gateway

  Dec 2000 - Oct 2004

  Sr. Field Systems Engineer

  Provide pre-sales and post-sales support for Gateway’s Pacific Northwest Strategic, Government and Corporate sales force. Relate complex technology concepts to customers and sales force helping to make the Pacific Northwest region one of the most profitable in Gateway. Prioritize client opportunities (client, server and wireless opportunities) to guarantee all segments have access to System Engineering support to ensure ultimate customer satisfaction. Act as an escalation resource on post-sales engagements with key accounts to either immediately resolves issues or ensure onsite activities are fully documented for resolution by internal engineering teams. Show less

• 

  Microsoft

  Oct 2004 - now

  I lead the Azure Apps and infrastructure content team at WorldWide Learning (WWL). The team consists of technical Content Developers who create customer-focused, relevant, and high-quality technical curriculum for Azure technical professionals. I develop team capabilities, optimize team resources, and set investment levels to meet customer and business priorities for Azure technical content. I partner with Azure Business Groups, Engineering, Sales & Customer Success Teams, Customers, and other stakeholders on key deliverables. I promote a culture in which diversity is valued and team members are willing to take on new challenges, and continuously learn and innovate. Show less I managed a team of content publishers who plan, develop and/or project manage learning and certification content for Microsoft Learning. Develop team capabilities, optimize team resources, justify resource requests, and set investment levels to meet customer / partner and business priorities in the Office and Dynamics content space. Manage the Office and Dynamics content portfolios and coordinate with Office/Dynamics Product Group (PG) counterparts to develop the content, tools, and training needed to support PG readiness goals increasing customer satisfaction with Microsoft products and reducing support costs. Work with the Office PG to consolidate Office readiness content from across the company to reduce customer confusion and increase their ability to train on Office products and services. Define the experience, voice, and style of Office content with the appropriate balance of aesthetics and utility to enable the delivery of high-quality content and interactions that delight customers, through a variety of channels and devices. Promote a culture in which team members are willing to take on new challenges, and continuously learn and innovate. Show less

  • Director, Azure Apps and Infrastructure Technical Training & Certification

    Feb 2021 - now

  • Principal Content Publishing Manager - Modern Work

    Oct 2012 - Feb 2021

  • Senior Program Manager - Certification

    Nov 2007 - Oct 2012

  • Account Technology Strategist

    Oct 2004 - Nov 2007