Fransiska Erni

Experience

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  Center for Democracy and Human Rights Studies, Sanata Dharma University�

  Aug 2017 - Dec 2017

  Student Staff

  Office Administration1. Scheduling meetings2. Arranging rundowns of events or seminars3. Writing reports of events or seminars4. Coordinating and communicating with certain parties regarding office and event needs

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  Prime Plaza Hotels & Resorts

  Apr 2018 - Apr 2019

  Guest Ambassador

  Front Office Department1. Performing comprehensive receptionist responsibilities – measured by assessed KPI2. Achieving almost each month upselling scale – negotiating with customers to upgrade their rooms3. Handling high volume task lines4. Ensuring customers’ inquiries are fulfilled by rechecking it to them – providing service intensively5. Knowledgeable of various reservations, payment methods, and billing functions

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  Ruangguru

  Nov 2019 - Feb 2020

  Field Education Consultant

  Sales and Marketing Department1. Negotiating with schools’ parties to do class presentations2. Socializing effective methods of learning using Ruangguru app3. Doing presentations with minimum two classes per day4. Achieving sales target (minimum 15 million / month) during low season

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  Gallery Prawirotaman Hotel

  Feb 2020 - Aug 2020

  Front Desk Agent

  Front Office Department1. Processing guests check-in/out in 5 minutes at maximum2. Processing guests’ inquiries effectively and efficiently3. Handling guests’ complaints4. Taking and processing reservations both online and offline5. Explaining and providing information about the hotel and facilities nearby6. Collaborating and communicating with other internal departments to ensure guests’ satisfaction7. Posting charges and cashiering8. Mastering the hotel program within 2 weeks Show less

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  MyRobin.ID

  Apr 2022 - now

  1. Designing and delivering tailored trainings as well as evaluation, ensuring teams are proficient in essential skills and knowledge areas.2. Conducting onboarding sessions for new employees, providing them with product knowledge, workflow, system and job-specific skills.3. Analysing customer survey feedback to manage service quality and to enhance overall quality.4. Coordinating with related department regarding to any issues in assisting team or agents to deliver correct and updated information.5. Creating templates for the chat and ticket (email) channels.6. Solving customer problems. Show less

  • L2 Customer Service

    Nov 2022 - now

  • L1 Customer Service

    Apr 2022 - Nov 2022