
Deepak Jain
Customer Service Associate

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About me
Assistant manager at amazon
Education

Sikkim Manipal University - Distance Education
2010 - 2012Master of Business Administration (MBA) Retail ManagementRetail Management
Experience

Aditya Birla Retail Limited
Sept 2007 - Aug 2008Customer Service AssociateSales,cashiering,customer service & inventory management

THE MOBILE STORE LIMITED(essar group)
Aug 2008 - Jan 2010Sales Executive cum shop inchargeSales, customer service & manage inventory of store

Infiniti Retail Limited, Croma - A TATA Enterprise
Jan 2010 - Jul 2015Assistant Department Manager• Managed the store of 2500 sq.ft. with a team of 20 staffs • Organized periodic in-store training programs for fresher• Identification & weekly brand review for sales, aging inventory.• Ensure products keeping in store as per plannogram• Follow up & review pending GRN,PO, STO & back orders• Ensure smooth cycle counts & inventory audit of store• Implemented sales promotion plans & new concepts to generate sales for achievement of targets.Coordinated the promotional activities for new releases & special products• Worked in the store as a profit unit by achieving the store target & handling stock & delivery.• Efficiently managing the inventory & the stores as per the ISP (inventory, sales & production) projections for ensuring ready availability of material• Working on SAP software Show less

Amazon
Jul 2015 - nowAssistant Manager• Managing all station 7500 square feet with a team of 260 staffs• Managing of all the escalations related to delivery, reverse pick up & RTO• Handling inbound & outbound operations• Scheduling & monitoring of 40 delivery vans & 3 large containers for material inward & outward activity daily• Managing station daily activity of packages picking,GRN,sorting,processing,dispatching• Managing the entire gamut of Materials Management activities including cost control, monitoring inventory levels, stock management and coordinate with vendors for timely procurement of various items • Handling approx. 110 local store vendors for deliveries• Handling station petty cash• Ensuring daily reconciliation on time and no deviation found in inventory• Trainings given to station staffs for individually productivity increase.• Working on COMP software Show less
Licenses & Certifications

One year Automobile course from pusa,new delhi
Jul 2005
Languages
- enEnglish
- hiHindi
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