Catherine Malinowski

Experience

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  Fairfield Inn by Marriott

  Jul 2007 - Sept 2008

  Front Desk Supervisor
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  Caribou Coffee

  Oct 2009 - Jul 2011

  Barista

  Greeted customers with a friendly smile; honored customers by providing quick, professional service; Constantly catering to the customers needs whatever they may be. The ability to multi-task

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  Henry Ford Maplegrove

  Aug 2010 - Jul 2011

  Clinical Service Representative

  Henry Ford Maplegrove provides behavioral health services, including addiction and substance abuse treatment. • Scheduled patient visits; greeted and check-in patients; processed payments for services (cash, check or charges); managed paperwork (prescriptions, referrals, etc.) Health Administration Intern (non-compensated).• Assisted with operations (daily, weekly, and monthly reporting)• Observed and handled billing issues• Admission record management• Handled confidential information (HIPAA)• Handled admission paperwork • Attended and participated in management meetings• Observed annual survey process • Prioritized assignments, able to multi-task and resolved issues in a timely manner• Attended LEAN training Show less

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  Henry Ford Medical Center

  Jul 2011 - Feb 2013

  Business Office Coordinator

  Henry Ford Medical Center in Plymouth is a free-standing medical center which offers internal medicine, family medicine, obstetrics/gynecology, pediatrics, sports medicine, and dermatology as well as laboratory, x-ray and pharmacy services. • Managed medical center front-office staff of 5 employees; responsible for hiring, training, scheduling, supervision and performance evaluations- Front office staff schedule appointments for 12 physicians, greet patients, and manage paperwork (billing, tests results, referrals, prescriptions, etc.) for 400-500 patient visits per day • Oversaw the entire Medical Center operations, approximately 1 day per week and as vacation relief, in the absence of the other 3 members of the leadership team; Medical Center has 35-40 full and part-time employees• Resolved customer service issues• Improved front-desk customer service through employee coaching and streamlining of processes and procedures- Updated office policy and procedures manual on a continuous basis• Personally managed master schedule for all 12 of the medical center’s physicians; approved vacation/personal time off requests; rescheduled patients for unexpected absences• Resolved billing/coding issues in collaboration with physicians• Ensured that all medical records documentation (dictation, memos, etc.) was complete and accurate• Managed all disability paperwork for patients of the Medical Center• Compiled data and analyzed multiple reports on clinic activity• Team recognized for consistently exceeding corporate quota for collection of past due customer accounts; championed policy of presenting past due statements to patients during office visits prior to providing additional services Show less

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  IHA

  Feb 2013 - Oct 2018

  EMR Analyst

  EMR Analyst for NextGen, trained in all specialties with primary focus being Pediatrics and OBGYN.

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  Trinity Health

  Oct 2018 - May 2022

  • Application Coordinator

    Mar 2020 - May 2022

  • Principal Trainer

    Oct 2018 - Mar 2020
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  Nordic Global

  Jun 2022 - now

  Application Advisor