Branislav Barać

Experience

• 

  Ringier Axel Springer d o.o

  Apr 2015 - May 2015

  Internship

  • Communication with potential customers;• Receipt and processing of complaints;• Maintenance promotion through social networks;• Realization of marketing activities in order to increase visits to sites;• Monitoring and analysis of the results of marketing campaigns;

• 

  Eurobank Srbija

  Jan 2016 - Jun 2022

  • Receiving, managing and resolving incidents and requests through their lifecycle; • Communication with different technical teams on assigning tasks for resolving issues and following tickets until resolution;• Collaborating with Vendors on production issues;• Analyzing data and writing SQL scripts to extract data from SQL databases;• Atlassian Jira administration and maintenance;• Production project and bug fix rollout support;• Creating knowledge base article and issue resolution scripts;• Prioritize work daily by checking SLA-s, ensuring most important tasks are completed first;• Managing user access to systems; Show less

  • Software Developer Dotnet

    Jan 2020 - Jun 2022

  • Application support for alternative channels

    Nov 2017 - Jan 2020

  • Service Desk Officer

    Jan 2016 - Nov 2017
• 

  Khaoticen

  May 2022 - now

  Software Developer