Mariana Quezada

Experience

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  ENGIE

  Apr 2008 - May 2011

  HR Analyst

  • Participated in administrative activities of the merger process (GDF – SUEZ).• Involved in the national training plan for SAP implementation project, 5 different regions (TNA, logistics & training material)• Developed job descriptions & supported annual performance review.• Managed KPI in SAP (FICO and HR).• Produced support documentation for ISO 9001-2008 certification.• In charge of recruitment process (operative and middle management positions).

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  El Palacio de Hierro

  May 2011 - Apr 2012

  Training advisor

  • Organized and developed training strategy for Interlomas branch (Sales and Customer Service).• Trained 400 employees in 4 months rating 95% of effectiveness.• Managed KPI in SAP and People Soft.

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  HSBC Mexico

  Apr 2012 - Jul 2014

  • Responsible for managing the national training AMIB certification plan. • In charge of enhancing communication with regulatory institutions (AMIB and CNBV).• Realized reengineering of AMIB certification process improving response time and reduced information risk. Efficiency +50%. • Achieved 1400 certifications and 4600 regulatory certifications in 2013.• Attended and followed up internal and external audits. • Created policy and updated procedure of the certification process. Got 100% adherence of the users to the guidelines. Show less

  • HR Advisor Sr.

    Jan 2013 - Jul 2014

  • Training Instructor

    Apr 2012 - Dec 2012
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  Assurant

  Jul 2014 - Nov 2016

  HR Coordinator (Mexico, Colombia & Peru)

  • Responsible for managing the recruitment and training area of TWG and Virginia Surety (new insurance company).• Developed internal communication area for Mexico. • In charge of developing and implementing change management strategy for the new business model achieving 92% of effectiveness.• Designed, coordinated and deployed blended training strategy.• Responsible for the Annual Performance Review process through Cornerstone. Scope: Mex-Peru-Col (100% completion)• In charge of providing talent, documentation and all necessary labor HR items to launching new insurance company in Mexico• Produced and updated HR policies, procedure documents and instructive document• Developed H&S area and implemented training plan for 150 FTEs.• Created LATAM leading team for Workday implementation Show less

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  Anheuser-Busch InBev

  Nov 2016 - May 2018

  Training and Auditing Coordinator

  • Created & standardized HR management processes across Mexico to attracting and partnering with the correct ones. Result: +3% sales volume x store & 85% avg. in execution standards.• Identified the 3 successful storekeeper profiles for Modelorama according with business model needs & the stores type. • Implemented Salesforce (through Agile method.) to managing HR processes as recruitment, selection, training, promotions among stores and commercial termination. • Stablished & trained a multidisciplinary team (recruitment, training and legal) composed by 16 staff to executing people strategy and to managing storekeepers’ HR operational processes.• Created, designed and launched onboarding process and 3 training programs supported by Modelo University regarding key topics (SumTotal / Cornerstone). (2017 reach: 3100 storekeepers)• Managed variable income for 8,500 storekeepers.• Got 97% update of national commercial legal terms between AB InBev & storekeepers (2017-18)• Responsible for the Modelorama’s No Underage Selling Beer national campaign, reducing by 30% Underage Selling Beer.• Artificial Intelligence pilot -internal customer service- for shopkeepers (machine learning). Show less

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  PepsiCo

  Jun 2018 - Sept 2019

  HR Manager

  • Responsible for deploying HR Corporate Strategy on HR Sales field team within a national sales technological project (Salesforce, MC1, Agile Method.). HC Scope: 19,000 employees• Information alignment of 8,000 employee records executed in SAP thru HR regional teams.• Deployed Change Management Strategy (ADKAR) in 3 sales regions through blended training (Avg Grades 4.5/5), communication, assessments and sustainability process (Avg Effectiv.: 3.8/5) • Smooth execution of the compensation strategy achieving 0% labor incidents• HR Stakeholders Management on the field to drive successful negotiations with Unions. • Sales volume had remained stable during implementation. Show less

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  Uber

  Oct 2019 - May 2020

  Learning & Development Cont. Improvement Manager, LATAM

  • Created L&D Continuous Improvement strategy for LATAM Greenlights, BPOs and COE, focused on level 3 & 4 of Kirkpatrick model.• Designed and partial execution of Change Management strategy in order to facilitate internal processes adjustment and ensure permanent efficiency monitoring. • Managed 4 projects execution to improving business KPIs and realizing financial gains -ROI- (driver churn, TPH, reopened and misrouted tickets).• Established multidisciplinary work team focused on increasing learning productivity & effectiveness. Show less

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  Rappi

  Oct 2020 - Mar 2021

  Organization Effectiveness Lead - LATAM
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  Lamudi México

  Mar 2021 - Jun 2022

  L&D Lead
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  Accelalpha

  May 2022 - now

  L&D Manager